Ambang Emmanuella Awachi
@ambangemmanuellaawac
Customer service professional and restaurant manager focused on satisfaction and operations.
CameroonWhat I'm looking for
I am a dedicated customer service professional and restaurant manager with over two years of hands-on experience resolving customer issues, managing teams, and maintaining high standards of service. I have led operations at a fast-paced café, handled B2B and B2C communications, managed reservations, responded to complaints and online reviews, and consistently sought feedback to improve guest experience.
I bring banking experience as a teller and team leader where I managed transactions, reconciliations, cross-sold products, set team KPIs, coached commercial agents, and ensured compliance with procedures. I am proficient in Microsoft Office, fluent in English and proficient in French, and I thrive in collaborative and independent roles that demand attention to detail and strong problem-solving skills.
Experience
Work history, roles, and key accomplishments
Restaurant Manager
Brightday Café and Restaurant
Feb 2023 - Mar 2025 (2 years 1 month)
Managed front-of-house operations, handled B2B/B2C supplier calls and reservations, resolved customer complaints and improved service quality through feedback and table-side checks.
Bank Teller & Team Leader
Global Numerica Finance
Jan 2020 - Nov 2022 (2 years 10 months)
Processed customer transactions and maintained cash controls as a bank teller; led commercial agents, set KPIs, delegated tasks, and delivered coaching to improve zone performance.
Makeup Artist
Ozi International
Dec 2017 - Dec 2019 (2 years)
Provided professional makeup services, managed inventory and scheduling, maintained client records, and supported sales and event activities to enhance client satisfaction.
Promoted mobile money services, created and activated accounts, trained customers on usage, and handled cash deposits and withdrawals while resolving client issues.
Education
Degrees, certifications, and relevant coursework
University of Bamenda
Higher National Diploma
2015 - 2016
Completed a Higher National Diploma program at the University of Bamenda focused on vocational and technical coursework.
Government Bilingual High School Mbengwi
Advanced Level Certificate, Commercial Studies
2012 - 2013
Completed Advanced Level studies in Commercial Studies at Government Bilingual High School Mbengwi.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Job categories
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