Georgette Timben
@georgettetimben
Banking customer service professional specializing in loan recovery, cash operations, and client relationship management.
CameroonWhat I'm looking for
I’m a results-driven banking professional with over 11 years of financial services experience, combining customer service, loan recovery, marketing, and banking operations. I’m known for handling clients professionally, analyzing financial performance, and supporting branch growth through practical, compliant processes.
In my current role as a Customer Service Representative, I resolve complaints, open and manage customer accounts, and process and analyze loan applications. I also lead loan recovery efforts by maintaining strong client relationships and applying effective recovery strategies based on branch performance.
Across operations roles (including Chief Teller), I manage vault cash movements and daily operations—handling deposits, withdrawals, transfers, cheque clearing, and cheque reconciliation. I bring a disciplined focus on accuracy in high-volume transactions, strong communication with internal teams and commercial agents, and continuous learning through in-house banking and customer service training.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Community Credit Company Plc (Ccc Plc)
Jan 2015 - Present (11 years 7 months)
Handled customer inquiries and resolved complaints. Opened and managed customer accounts and processed/analyzed loan applications to support branch service and growth.
Marketing & Recovery Officer
Community Credit Company Plc (Ccc Plc)
Jan 2020 - Jan 2024 (4 years)
Managed and supervised commercial agents and evaluated their performance. Prepared weekly/monthly reports, analyzed branch performance, and led loan recovery while maintaining client relationships.
Western Union Teller
Community Credit Company Plc (Ccc Plc)
Jan 2016 - Jan 2020 (4 years)
Processed Western Union transfers and handled deposits and withdrawals accurately. Ensured compliance with financial regulations while providing teller services.
Probation Period
Community Credit Company Plc (Ccc Plc)
Oct 2015 - Apr 2016 (6 months)
Probation role at Community Credit Company PLC with responsibilities within banking/customer operations during the probation period.
Commerce & Finance Teacher
Christ the King College (Ckc)
Jan 2013 - Jan 2015 (2 years)
Taught Commerce and Finance for two academic years. Served as a class mistress and ensured students followed timetable, meals, and dormitory routines.
Internship
National Financial Credit Bank (Nfc)
Jan 2011 - Present (15 years 7 months)
Completed an internship supporting inter-branch transfers, cheque reconciliation, and account opening/customer advisory tasks. Used SYSTAC and SYGMA for cheque reconciliation work.
Operations Officer & Chief Teller
Community Credit Company Plc (Ccc Plc)
Managed vault cash movements and daily teller operations. Executed deposits, withdrawals, transfers, and handled cheque clearing processes.
Education
Degrees, certifications, and relevant coursework
University of Buea
Bachelor of Science in Banking & Finance, Banking & Finance
Earned a B.Sc. in Banking & Finance from the University of Buea in 2012.
Regina Pacis College
GCE Advanced Level
Completed GCE Advanced Level at Regina Pacis College in 2009.
GBHS Tiko
GCE Ordinary Level
Completed GCE Ordinary Level at GBHS Tiko in 2006.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Job categories
Skills
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