Rachael Emmanuel

I am a dedicated banking professional with over five years' experience at Access Bank, serving as a Customer Care Officer and Universal Teller where I manage customer onboarding, dispute resolution, digital banking services, cash transactions, and promote banking products to individuals and organisations. I consistently ensure compliance with banking regulations and AML policies while facilitating digital loan processing and BVN enrolment.

I hold a B.Sc. in Biology and am currently pursuing an M.Sc. in Fishery and Hydrobiology; I completed NYSC and SIWES industrial training, demonstrating commitment to continuous learning. I bring strengths in cybersecurity for banks, effective decision-making, stress management, and customer relationship management, and I seek to apply these to improve operational efficiency and client satisfaction.