Open to opportunities

Amarachi George

@amarachigeorge

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Employee Relations Support Officer blending HR operations with Excel, Power BI, and customer-focused problem solving.

Nigeria

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What I'm looking for

I am looking for a job I can add value to and I can also learn and get better in my skills. A customer service role, a virtual assistant role and any role that I can ease the stress of my client

I am a motivated and detail-oriented professional with experience in banking, administration, customer relationship management, and virtual assistance. I have worked as a Relationship Manager at Heritage Bank and provided administrative support in the public sector, developing strong communication, organizational, and problem-solving skills. I am trained in Virtual Assistance, Data Analytics, and Human Resources, and I currently have a Designate Compliance Professional (DCP) certification. I am passionate about delivering excellent customer service, streamlining processes, and contributing to the success of dynamic teams.

Experience

Work history, roles, and key accomplishments

Designate Compliance Professional (DCP)

Compliance Institute of Nigeria

Aug 2025 - Oct 2025 (2 months)

Participated in compliance professional training and engaged in product training activities. Worked with internal stakeholders to support prompt service delivery to customers.

& Compliance Product Training Stakeholder Management Customer Service Service Delivery

Virtual Assistant

African Leadership X (Alx)

Nov 2024 - Nov 2024 (0 months)

Processed credit requests including cash-backed loans, commercial loans, and APG, while monitoring market trends and changes related to products and services. Produced product recommendations and supported client needs based on the tracked market information.

Credit Requests Product Recommendations client support

Virtual Assistant

Digital Exchange Academy

Sep 2024 - Sep 2024 (0 months)

Provided virtual assistance with schedule management using Google Workspace and supported client planning through customized financial plan recommendations. Participated in program-related tasks for client support.

Google Workspace Schedule Management Product Recommendations Client Communication

Data Analytics/Data Science

Dataleum Academy

May 2024 - Jun 2024 (1 month)

Supported data analytics tasks including responding to inquiries from internal and external stakeholders and processing financial documents. Used advanced MS Excel and Power BI skills to process invoices and purchase orders.

Data Analytics Problem Solving Advanced Excel Power BI Invoice Processing

Employee Relations Support Officer

Heritage Bank Plc

Jul 2022 - Jan 2023 (6 months)

Supported employee relations operations including onboarding, transfers, separations, and correspondence management. Created HRIS employee profiles and contributed to employee relations programs and disciplinary-related initiatives.

Relationship Manager

Heritage Bank Plc

Jul 2021 - Jun 2022 (11 months)

Established and maintained relationships with current and potential clients, identifying opportunities to cross- or up-sell banking products and escalating complaints to the appropriate teams. Ensured compliance with account opening documentation and processed credit requests including cash-backed loans, commercial loans, and APG.

Associate Admin

Nigeria Maritime Administration and Safety Agency (NIMASA)

Dec 2019 - Oct 2020 (10 months)

Provided administrative support to the agency’s management team and staff, maintaining both electronic and paper filing systems. Coordinated meetings and events (scheduling, agendas, minutes) and handled stakeholder inquiries and processing of invoices and purchase orders.

Administrative Support Records Management Meeting Coordination Agenda Preparation Minute Taking Stakeholder Management Invoice Processing Purchase Order Processing Financial Document Processing inquiry handling Scheduling event support Filing System Purchase Order

Business Intelligence

Dataleum Academy

Dec 2019 - Oct 2020 (10 months)

Completed Business Intelligence work focused on analytics and planning. Covered areas including business success analytics and value chain monitoring and extraction.

Value Chain Monitoring

Admin Office Assistant

Nigeria Maritime Administration and Safety Agency (NIMASA)

Apr 2018 - Jul 2018 (3 months)

Assisted with budget tracking and monitoring, vendor and service provider relationships, and support for implementing office policies and procedures. Helped with filing and record keeping and participated in workshops, seminars, and conferences.

Filing Record keeping Budget Tracking Budget Monitoring vendor relationship management Service Provider Coordination Policy And Procedure Implementation Support Workshop Participation Budget Management Administrative Support

Education

Degrees, certifications, and relevant coursework

Covenant University Ota

Bachelor of science , Psychology

2015 - 2019

Graduated with a second class upper in Psychology

Covenant University

Bachelor of Science, Psychology

2015 - 2019

Grade: 2nd class Upper Division (66%)

Earned a B.Sc. Psychology (2nd class Upper Division, 66%). Implemented university initiatives, including a recovery initiative achieving a 66% recovery rate of HCM-related indebtedness.