Aman Tiwari

I am a dedicated Customer Success Manager with a strong work ethic and a proven ability to work independently. My experience includes establishing trusted relationships with clients, ensuring their satisfaction, and driving the continued value of our products. I thrive in collaborative environments and excel at improving processes to enhance customer experiences.

In my previous role as a Product Specialist at Keka HR, I developed and nurtured customer advocacy while identifying upsell opportunities. I was responsible for client onboarding, increasing product adoption, and addressing customer needs cross-departmentally. My commitment to customer success has been recognized through various awards, including Most Valuable CSM and Swift Resolver.

Currently, I serve as a Customer Success Associate at Abaqus.inc, where I conduct product training and onboarding sessions for new customers. My goal is to ensure customer satisfaction and retention while promoting the value of our services. I am passionate about helping clients navigate software solutions and am always proactive in addressing their concerns.