Supriya Buktare

I am a dedicated and empathetic Customer Success Executive with 3+ years of experience in the SaaS industry, focused on driving product adoption and long-term customer success. I build strong client relationships and prioritize measurable outcomes.

I led onboarding and nurturing for over 25 client relationships, maintained a 95% customer satisfaction rate, and helped reduce customer churn by 10% through proactive engagement and tailored success strategies.

I handle escalations and daily client communications, having resolved high volumes of issues and trained new team members on CRM tools and processes. I improved issue resolution efficiency—reducing response time by 25%—and collaborated with product teams to implement CX feedback that improved user experience by 15%.

I thrive in collaborative, cross-functional environments and focus on translating customer insights into product and process improvements. I am motivated to scale onboarding, strengthen retention, and grow into leadership roles that amplify customer value.