Aman Patel
@amanpatel1
Results-oriented Technical Account Manager with a focus on customer success.
What I'm looking for
I am a results-oriented Technical Account Manager with over 5 years of experience in the financial services industry. My expertise lies in driving customer success by building strong client relationships and translating complex technical concepts into effective business solutions. I have a proven track record of delivering impactful results through API integrations and cloud technologies, consistently exceeding client expectations and contributing to business growth.
In my current role at Elite Business Consultants, I have designed and deployed API integrations using AWS Lambda and Terraform, significantly reducing client onboarding time by 15%. I have also advised financial clients on leveraging Payment Processors services, leading to cost reductions of up to 20%. My proactive approach to issue resolution has resulted in a 30% reduction in incident resolution time, while my development of AI-powered chatbots has improved response efficiency by 25%. I am passionate about using technology to solve complex problems and enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Technical Account Manager
Elite Business Consultants
Jan 2019 - Present (6 years 5 months)
Results-oriented Technical Account Manager with over 5 years of experience in the financial services industry. Designed and deployed API integrations using AWS, improving client onboarding and system interoperability. Built strong client relationships and collaborated with cross-functional teams to ensure project success.
Manager – Taxation and Compliance
Elite Business Consultants
Jan 2017 - Jan 2019 (2 years)
Managed large-scale deployments of SAP Tax Compliance and Oracle Tax Reporting systems for over 1,000 clients. Streamlined financial reporting processes and developed monitoring dashboards to mitigate compliance risks, enhancing operational efficiency.
Education
Degrees, certifications, and relevant coursework
CUNY Queens College
Bachelor of Arts, Computer Science
Relevant Coursework - Cloud Computing Fundamentals, Web Development and Design, Database Systems and Applications, Networking and Security, Operating Systems Concepts, Distributed Systems, DevOps, and Continuous Integration/Continuous Deployment (CI/CD), Machine Learning.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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