Open to opportunities

Michael Briggs

@mdavidbriggs

Message

Helping teams solve complex problems with scalable, human-centered tech across SaaS, healthcare, and civic platforms.

United States

Message

What I'm looking for

I seek remote SaaS or healthcare-tech roles focused on integrations, compliance, and onboarding where I can drive proactive outcomes, autonomy, and long-term client value.

I’m a remote SaaS consultant and strategic account manager with 20+ years of experience helping enterprise clients succeed across healthcare, finance, and civic tech. I specialize in technical onboarding, API and ERP integrations, compliance frameworks, and customer success — currently supporting 120+ enterprise clients at Avalara.

I thrive in remote environments that value autonomy, transparency, and cross-functional collaboration. Whether I’m building SharePoint intranets, optimizing EMR workflows, or troubleshooting complex integrations, I bring consistent execution, low-drama reliability, and a deep commitment to scalable, human-centered solutions.

Let’s build something that lasts.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Technical Account Manager

Current

Avalara

Apr 2021 - Present (4 years 7 months)

Manage 120+ enterprise clients across ERP, API, and compliance workflows, troubleshooting integrations with SAP, Oracle, NetSuite, and Salesforce while collaborating with Product and Engineering to drive onboarding success and shape roadmap.

Account Management ERP Integration Salesforce SAP NetSuite Compliance Customer Onboarding

SaaS Consultant & Trainer

Paladin Data Systems

Jun 2017 - Apr 2021 (3 years 10 months)

Led civic tech deployments for permitting and licensing platforms, conducted discovery sessions, configured government workflows, and built onboarding playbooks to improve adoption.

SaaS Implementation Onboarding Workflows Civic Tech Training

Knowledge Manager / IS Liaison

Minor & James Medical

Nov 2011 - Apr 2016 (4 years 5 months)

Directed EMR transitions enforcing HIPAA compliance, built a SharePoint intranet with 24 team sites for 300+ users, and automated workflows using Nintex and InfoPath to improve knowledge management.

HIPAA SharePoint Knowledge Management Workflow Automation

Education

Degrees, certifications, and relevant coursework

Embry-Riddle Aeronautical University

Bachelor of Science, Aerospace Studies

Completed a Bachelor of Science in Aerospace Studies with minors in Aviation Business Administration, Aviation Safety, and Psychology focusing on human-machine interface.