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Lucas DiFalco

@lucasdifalco

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Technical Account Manager with expertise in SaaS and eCommerce.

United States

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in technology.

I am a Technical Account Manager with over 4 years of experience in supporting enterprise clients within SaaS, payments, and eCommerce environments. My journey has been marked by a proven track record of driving successful technical integrations and managing high-value client portfolios. As a Navy veteran, I bring a strong foundation in software engineering and cloud technologies, which allows me to solve customer-centric problems effectively.

In my current role at PaymentWorks, I lead the technical onboarding and integration for enterprise clients on a B2B Vendor Master platform. My efforts in configuring SSO across multiple Identity Providers have improved login reliability and reduced support requests by 25%. I am passionate about developing scalable solutions in partnership with engineering teams, which has resulted in a 30% reduction in time-to-deploy and a customer satisfaction rate exceeding 95% across my accounts.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager

Current

PaymentWorks

May 2022 - Present (3 years)

Lead technical onboarding and integration for enterprise clients on a B2B Vendor Master platform. Improved login reliability through SSO configuration and reduced support requests by 25%. Managed SFTP integrations and JSON-based backend configurations, partnering with engineering to develop scalable solutions.

Technical Onboarding SSO JSON Customer Support Scalability Client Management Automation AWS Azure

Technical Account Manager

Shift4Shop

Jan 2022 - May 2022 (4 months)

Supported over 100 enterprise merchants with a combined annual revenue of $12M. Acted as a trusted advisor, optimizing site functionality and payment integrations while delivering onboarding and training to enhance platform adoption.

Payment Integration Onboarding Training Revenue Management Site Functionality

Technical Support Specialist

Shift4Shop

Dec 2020 - Jan 2022 (1 year 1 month)

Provided tier-2 technical support for eCommerce clients, resolving issues related to DNS, payment gateways, and SEO. Streamlined resolution processes, achieving a 15% improvement in average ticket closure time.