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OSVALDO OCHOA

@osvaldoochoa

Message

Senior Technical Account Manager driving AI-powered enterprise workflow adoption and value.

United States

Message

What I'm looking for

I seek a role leading enterprise AI/SaaS implementations where I can drive adoption, optimize workflows, coach teams, and deliver measurable business outcomes.

I am a Senior Technical Account Manager with 7+ years leading AI-driven workflow automation implementations for large enterprise customers, aligning technical delivery with business outcomes and increasing account value. I blend technical fluency in AI/ML concepts, cloud integrations, and API work with strong communication and stakeholder management to remove blockers and drive adoption.

I have led end-to-end project lifecycles—from discovery and scoping through deployment, stabilization, and performance optimization—delivering measurable gains such as 35% account expansion and 40%+ improved product utilization. I focus on training, change management, KPI-driven optimization, and cross-functional coordination to ensure sustained customer success.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Account Manager

Current

Nexora Intelligence Solutions

Jan 2021 - Present (4 years 10 months)

Led implementations and ongoing management of AI-driven workflow automation across multiple Fortune 100 customers, driving alignment of technical delivery with business objectives and increasing account value by 35% through expansions.

Workflow Automation & Customer Success Stakeholder Management AWS GCP Azure Project Management KPI Analysis

Technical Project Manager

CloudWorks Enterprise Systems

Jan 2018 - Jan 2021 (3 years)

Managed large-scale SaaS and automation deployments including API integrations and cloud migrations, improving product utilization by over 40% through targeted adoption programs and structured communication plans.

API Integration & Customer Success Jira Asana

Customer Success Engineer

ApexLogic Software

Jan 2015 - Jan 2018 (3 years)

Supported enterprise customers on workflow automation and analytics platforms, troubleshooting integrations, delivering onboarding workshops, and monitoring KPIs to drive product improvements and adoption.