Shaun Olson
@shaunolson
Customer-focused professional with strong communication and problem-solving skills.
What I'm looking for
I am a customer-focused professional with a strong background in communication, problem-solving, and technical skills. My experience spans various roles, including as a machinist and a part-time Uber driver, where I honed my ability to assist clients efficiently and provide excellent service. I am passionate about leveraging my skills in a remote customer support role to enhance client satisfaction.
Throughout my career, I have demonstrated my ability to adapt quickly to new tools and procedures, ensuring smooth production processes and effective communication with team members. My commitment to providing a seamless experience has been evident in my work, where I maintained a 5-star rating as an Uber driver by effectively handling customer concerns and requests. I am currently pursuing my IT support certification to further enhance my technical capabilities and support my career growth.
Experience
Work history, roles, and key accomplishments
Part-time Uber Driver
Uber
Jan 2020 - Present (5 years 5 months)
Provided excellent customer service to riders, ensuring a smooth and comfortable experience. Maintained a 5-star rating by effectively handling customer concerns and requests while managing time efficiently.
Machinist
Mayville Engineering Company
May 2019 - Apr 2024 (4 years 11 months)
Managed and operated machinery with a focus on attention to detail and troubleshooting. Collaborated with team members to ensure smooth production processes and adapted quickly to new tools and procedures.
Outside Yard Team Member
Menards
Jul 2012 - Jul 2016 (4 years)
Assisted customers in loading heavy materials and provided excellent guest service by answering questions. Worked in a fast-paced environment while maintaining organization and safety.
Education
Degrees, certifications, and relevant coursework
Technical School
CNC Machining Certification, Machining
Obtained CNC Machining certification, focusing on the skills necessary for operating and managing CNC machinery effectively.
High School
High School Diploma, General Education
Completed high school education, providing foundational knowledge and skills for future career opportunities.
Availability
Location
Authorized to work in
Job categories
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