AUamanda User
@amandauser5
Dedicated professional with over 10 years in customer service.
United StatesWhat I'm looking for
With over a decade of experience in customer service, data analysis, and public records research, I have honed my ability to handle complex tasks while providing exceptional support. My journey has been marked by a commitment to excellence, as evidenced by my consistent recognition for patience and emotional intelligence in high-pressure environments.
Currently, I serve as a Contact Center Representative at TD Bank, where I navigate multiple platforms to resolve customer inquiries efficiently. My previous roles have equipped me with a strong foundation in data management and compliance, particularly during my tenure as a Public Records Analyst. I take pride in my meticulous attention to detail and my ability to adapt to changing protocols, ensuring that I meet both customer needs and operational demands.
As I pursue my Bachelor of Arts in English and Creative Writing, I remain dedicated to continuous learning and professional growth. I am eager to leverage my skills in a dynamic environment that values customer-centric solutions and fosters collaboration.
Experience
Work history, roles, and key accomplishments
Remote Public Records Analyst
Vertical Screen, Inc.
Jan 2022 - Present (3 years 5 months)
Conducted thorough background research on clients while ensuring compliance with state laws nationwide. Performed precise data entry and efficiently retrieved information for criminal history reporting.
Remote Contact Center Representative
TD Bank, N.A.
Nov 2024 - Present (7 months)
Delivered high-volume inbound phone support in a fast-paced banking environment, assisting customers with account inquiries, online access issues, fraud reports, and transaction concerns. Successfully navigated shifting protocols, compliance updates, and performance metrics while balancing customer care and operational demands.
Remote Data Analyst
C3i Solutions (An HCL Technologies Company)
Oct 2020 - Jan 2022 (1 year 3 months)
Compiled, sorted, and verified the accuracy of data before entry, ensuring high data integrity. Identified and corrected errors by meticulously comparing data with source documents.
Quality Control Specialist/Customer Service
Protitle USA
Jan 2018 - Oct 2018 (9 months)
Maintained accurate records of customer transactions and examined complex financial documentation. Regularly completed 80 orders a day and examined individual titles to determine restrictions.
Sales Representative/Customer Service
Rillings Bakery
Oct 2018 - Aug 2019 (10 months)
Sold baked goods, took orders, and handled customer inquiries and complaints. Brought in new customers and retained old customers with product knowledge and a friendly atmosphere.
Human Resources Researcher
Vertical Screen, Inc.
Jul 2015 - Jan 2018 (2 years 6 months)
Conducted employment, education, and reference background checks using multiple methods. Verified candidate information through multiple channels and ensured accuracy and completeness of background checks.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Arts, English and Creative Writing
Grade: 4.0/4.0 GPA
Activities and societies: Honors Society, Dean’s List, President’s List, Law and Disorder Club, Psychology Club, Creative Writing Review Club, Paranormal Research Club, Mental Health Awareness Club
Currently pursuing a Bachelor of Arts in English and Creative Writing. Expected to graduate in May 2027. Achieved a 4.0/4.0 GPA and was recognized on the Honors Society, Dean’s List, and President’s List.
Availability
Location
United StatesAuthorized to work in
Job categories
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