Open to opportunities

Amanda User

@amandauser17

I troubleshoot mobile, account, and connectivity issues while building my IT support skills through Computer Science coursework.

United States

Message

What I'm looking for

I'm seeking a remote U.S. customer support, technical support, help desk, or entry-level IT role where I can combine customer problem solving with continued growth in technology.

At Verizon, I provided front-line support for mobile devices, applications, connectivity, account access, and service issues, using focused questions and clear explanations to guide customers toward resolution.

I've also led shifts and maintained detailed records at Pride, Inc., strengthening my prioritization, de-escalation, documentation, and follow-through. I'm pursuing an Associate of Science in Computer Science and want to bring my customer-service foundation, Python and SQL coursework, and technical curiosity to a remote technical support role.

Experience

Work history, roles, and key accomplishments

Current

Team Lead / Direct Support Professional

Current

Pride, Inc. - Manchester House

Jan 2026 - Present (7 months)

Led shifts, coordinated priorities, communicated critical information, and maintained accurate records in a fast-changing environment. Used structured problem solving and de-escalation to resolve issues while maintaining clear documentation and consistent follow-through.

Leadership Documentation Problem Solving De escalation

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Associate of Science, Computer Science

Pursuing an Associate of Science in Computer Science with coursework in Python, SQL/MySQL, relational databases, debugging, and structured problem solving.