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Amanda SoaresAS
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Amanda Soares

@amandasoares

Product Specialist with background in healthcare, now growing in AI and machine learning, skilled in client and team support.

Brazil
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My career started in healthcare, where I worked with clients, training, and technical support for laboratories and hospitals. Later, I moved into technology as a Product Specialist at Jasper AI, where I manage customer requests, billing questions, and technical troubleshooting in a fully remote environment. I collaborate with sales, finance, and engineering teams and use tools like Zendesk, Slack, Stripe, and Retool every day.

I am now studying computer science, machine learning, and large language models (LLMs). My interest is in combining my client-facing and problem-solving experience with technology to support projects, improve processes, and bring innovation. I am motivated to keep learning, to grow in product and AI fields, and to work with companies that value curiosity, teamwork, and new ideas.

Experience

Work history, roles, and key accomplishments

Jasper AI logoJA
Current

Product Specialist

Aug 2024 - Present (1 year 1 month)

Managed customer inquiries via Zendesk, including billing (Stripe) and product functionality, ensuring clear communication and satisfaction. Supported troubleshooting and escalations, collaborated with finance and sales using Slack and Retool, and shared feedback with engineering. Developed strong product expertise to assist both clients and internal teams.

SA

Product and Application Specialist

Sarstedt

Developed and conducted trainings for clients on the use and application of Sarstedt's Health Care product line at a national and LATAM level. Conducted technical visits and provided guidance to institution staff during the use of materials (hospitals, clinics, laboratories). Investigated and addressed customer-reported issues, emphasizing a commitment to Customer Service and satisfaction.

BD

Customer Services Specialist

Brazil Diagnostics

Provided customer service to external clients, offered technical and operational support, resolved technical issues, managed requests for supplies, acted as a key point of contact between clients and various departments, maintained registrations and information within the Laboratory Information System (LIS).

Education

Degrees, certifications, and relevant coursework

Amanda hasn't added their education

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Amanda Soares - Product Specialist - Jasper AI | Himalayas