Looking for a job

Pedro Suzuki

@pedrosuzuki

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I lead AI-powered health insurance products that streamline claims decisions and digital intake.

Brazil

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What I'm looking for

I'm looking to build digital products at the intersection of AI, business strategy, and technology execution, with opportunities to lead cross-functional teams and improve customer and operational outcomes.

At Bradesco Saúde, I lead the digital transformation of medical claims processing, increasing digital document intake from 30% to 90% and reducing SLAs by up to seven days.

I manage five Product Owners across agile squads, define OKRs, and drive AI-powered ICR and GenAI virtual assistant initiatives that improve claims analysis and decision consistency.

Previously, I delivered BSS and Cloud CPQ solutions for telecommunications platforms at Netcracker and Ericsson, supporting major operators and more than 100 million customers.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Bradesco Saúde

Nov 2023 - Present (2 years 11 months)

Led the digital transformation of the medical claims processing journey, increasing digital document intake from 30% to 90% and reducing process SLAs by up to 7 days. Managed a team of 5 Product Owners across agile squads and drove development of AI-powered solutions.

Product Management Agile OKRs AI ICR GenAI IBM Watson Healthcare Claims Management

Associate Product Manager

Bradesco Saúde

Oct 2022 - Oct 2023 (1 year)

Selected from 8,000+ candidates for a competitive leadership trainee program. Reduced manual support volume by 23% by deploying a conversational chatbot and conducted data exploration to support data-driven decision-making.

Product Management Chatbot Data Analysis Agile Leadership

Product Analyst

Netcracker Technology

Jun 2022 - Oct 2022 (4 months)

Configured and managed product portfolios within the BSS product catalog for TELUS, enabling enterprise telecommunications services. Designed solutions in the CloudCPQ module, supporting product configuration, pricing, and quotation processes for a platform managing 21 million active devices.

BSS Product Catalog CPQ Telecommunications Product Configuration Pricing Quotation

System Analyst

Ericsson

Jan 2018 - Jun 2022 (4 years 5 months)

Customized and developed telecommunications solutions on Ericsson's RevenueManager BSS platform serving over 100 million customers. Produced detailed Low-Level Design documentation and developed test scenarios to ensure quality assurance.

BSS Revenue Manager Telecommunications Low Level Design Test scenarios Quality Assurance