Filipe Jorge

Owned product roadmap and prioritisation across concurrent workstreams for a team of 13 engineers. Led product work on a warranty feature saving R$360k/year and reduced manual classification effort by 70% through AI-assisted ticket triage.

Reframed a planned 3-month Kanban delivery into a usable MVP released in 2 weeks, enabling early client feedback. Productised a client-specific ticket-routing request into a configurable feature adopted by over 50% of client agencies.

Led the product side of the move to in-house development, establishing intake, prioritisation, delivery and support processes. Defined a pre-scheduling workflow for maintenance appointments that reduced reschedules by 60%.

Coordinated the ERP side of an accounting integration, aligning fiscal-data requirements with accounting teams. Prioritised Brazilian localisation, product improvements and defect fixes for the OnBalance SaaS ERP.

Translated Brazilian workflows, customer requests and defects into requirements for a global ERP, collaborating with counterparts in the US, Argentina, the UK and Australia.

Conducted user discovery with 30+ students to identify access needs for remote lab experiments and proposed revised availability hours, contributing to a 20% increase in usage.

Bachelor of Engineering in Computer Engineering from SATC (UniSATC).

English course at TopWay English School.