Open to opportunities

Amanda Ramirez

@amandaramirez

Message

I am an experienced dispatcher and customer-service professional skilled in logistics and coordination.

United States

Message

What I'm looking for

I seek a customer-facing dispatch or logistics role at an honest, team-oriented company where I can apply my dispatching, troubleshooting, and rapport-building skills while learning and advancing into coordination or management.

I am a versatile operations and customer-service professional with experience dispatching mobile mechanics and coordinating towing and accommodations across the United States and Canada. I have served in multiple management positions, worked in call center dispatching, and provided in‑home care—always learning quickly and prioritizing accurate intake and clear communication.

I pride myself on building rapport and maintaining a strong moral compass; at TTN Fleet Solutions I secured approvals for roughly 99% of service calls by the end of contacts. I train others, source parts and vendors, and focus on getting drivers the right help while protecting company and client interests.

Experience

Work history, roles, and key accomplishments

Dispatcher / Event Coordinator Trainee

Rocky Mountain Truck Center

Jan 2023 - Dec 2024 (1 year 11 months)

Served as dispatcher for mobile mechanics and towing, ensuring precise coordinates and job details, sourcing parts, and building driver rapport to increase repeat service requests.

Dispatching Towing Coordination Customer Service Communication Problem Solving

Call Center Dispatcher

TTN Fleet Solutions

Jan 2023 - Jul 2024 (1 year 6 months)

Dispatched mobile mechanics and coordinated towing and accommodations across the U.S. and Canada, securing client approvals for services and achieving ~99% approval on calls.

Client Approval Client Approvals Vendor Management Customer Service Time Management Communication

Morning Cashier

Maverick Fuel Station

Nov 2022 - Jun 2023 (7 months)

Opened morning shift, managed cash drawer and POS transactions, handled truck deliveries, rotated inventory and ensured dated stock compliance while providing customer service.

POS Inventory Management Stock Rotation Customer Service Time Management Attention To Detail

In-Home Caregiver

Home Instead

Nov 2019 - Jan 2023 (3 years 2 months)

Provided in-home and nursing home care for elderly clients including wound care, medication reminders, shopping, and emotional de-escalation, specializing in high-need patients.

Elder Care Wound Care Medication Management Patient Engagement