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Nicole Hardiman

@nicolehardiman

Dispatcher at DG Fleet who coordinated fuel deliveries, adjusted driver routes, and supported business accounts.

At DG Fleet, I monitored inventory and delivery requirements, processed orders, and coordinated fuel deliveries for retail locations.

I planned and adjusted daily driver routes, created delivery loads in dispatch software, and supported freight planning and transportation coordination.

At CVS Caremark, I assisted customers with prescription benefit inquiries, verified insurance coverage, and escalated concerns while maintaining HIPAA compliance.

Earlier, at West Business Corporation and Quality Suzuki New Cars, I supported medical supply orders, tracked shipments, provided sales support, and handled payment arrangements.

Experience

Work history, roles, and key accomplishments

Dispatcher / Customer Operations Coordinator

DG Fleet

Jan 2022 - May 2026 (4 years 4 months)

Monitored inventory management portals and coordinated delivery schedules to meet operational needs. Planned and adjusted daily driver routes to maximize efficiency and service levels.

Dispatch Operations Logistics Coordination Route Planning Inventory Monitoring Customer Service Account Management Transportation Operations Microsoft Office Salesforce CRM Systems Scheduling Data Entry Communication Skills Teamwork

Customer Care Advocate Lead

CVS Caremark

Feb 2016 - Dec 2021 (5 years 10 months)

Assisted customers with prescription benefit inquiries and escalated concerns. Verified insurance coverage, benefits eligibility, and coordination of benefits while maintaining HIPAA compliance.

Customer Service Insurance Verification HIPAA compliance Escalation Management Communication Skills CRM Systems Data Entry Quality Assurance