shae neal

I’m a detail-oriented customer service professional with 8+ years of experience in remote customer support, fraud investigations, account management, and issue resolution. I handle high-volume phone, chat, and email communications while staying accurate, organized, and productive.

As a Senior Resolution Coordinator III at Walmart (Remote), I investigated fraud and account issues while meeting productivity and quality goals. I managed multiple customer interactions, reviewed accounts, documented findings, escalated complex cases, and resolved issues with strong attention to detail.

I also bring hands-on operational leadership from my role as an Assistant Manager at Family Dollar, where I supervised employees, coordinated daily operations, managed inventory, resolved customer issues, and maintained accurate cash records. Earlier roles in sales and support strengthened my documentation habits, communication skills, and consistency under pressure.

I’m now seeking a Remote Truck Dispatcher, Logistics Coordinator, or Transportation Coordinator position, where my dispatch coordination, scheduling, route planning, and data accuracy can help keep operations moving smoothly. I’m confident leveraging tools like Microsoft Excel, Google Workspace, Salesforce, Zendesk, and CRM systems to manage workflows effectively.