Erin Goff

Greeted and served guests during visits, ensuring a positive and welcoming bay experience. Maintained cleanliness and sanitation of bay and station areas to keep the facility professional and inviting.

Built load plans to ship metal materials nationwide and optimized logistics and scheduling using JDE and company systems. Coordinated timely hauling with logistics partners and managed multi-line customer communication using Excel, Word, and Outlook.

Answered multi-line phones to intake service requests and dispatched technicians to calls to support timely customer resolution. Ordered and received parts while maintaining accurate inventory records and processed credit card payments securely over the phone.

Handled incoming customer calls and inquiries, providing prompt assistance for service requests. Finalized invoices and sent billing to customers to ensure accurate and timely invoicing.

Greeted members and transporters and assisted with vehicle pickup paperwork, including entering title work and coordinating required releases. Dispatched tow drivers for salvaged vehicle pickups, managed daily mail/email/packages and faxes, and supported customer transactions through live chat, phone, and account management.

Assisted members and transporters purchasing vehicles by handling required paperwork for pickup and processing title work. Answered multi-line phones, dispatched tow drivers for salvaged vehicle pickups, managed daily correspondence and faxes, and supported customers with transactions using cash drawer and data entry.

Completed Business Administration trade school coursework at Northwest Louisiana Technical College from 2005 to 2006.

Earned a high school diploma from South Sumter High School between 1992 and 1996.