Open to opportunities

Amanda Owens

@amandaowens

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Experienced practice manager with a focus on client relations and financial management.

United States

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What I'm looking for

I am looking for a role that values leadership and client engagement, with opportunities for professional development.

As a dedicated Practice Manager with over five years of experience in veterinary services, I have honed my skills in managing both general and specialty practices. My role at York Veterinary Services has allowed me to excel in client relations, ensuring that every patient receives the highest level of care while also managing the financial aspects of the clinic. I pride myself on my ability to communicate effectively with both staff and clients, fostering a positive environment that enhances the overall client experience.

In addition to my management duties, I have a strong background in clinical tasks from my time as a Certified Medical Assistant. This experience has equipped me with a comprehensive understanding of patient care and the operational needs of a medical practice. I am committed to continuous improvement, investing in staff training and development to elevate clinic operations and client satisfaction. My educational pursuits, including the Vertical Vet Platinum Manager Program, further demonstrate my dedication to professional growth and excellence in practice management.

Experience

Work history, roles, and key accomplishments

Current

Practice Manager

Current

York Veterinary Services

Oct 2018 - Present (6 years 9 months)

Managed general and specialty practice operations, overseeing human resources, education, and training initiatives. Spearheaded community and public engagements, contributing to practice valuations and strategic planning.

Human Resources Strategic Planning Financial Planning Marketing Regulatory Compliance Accounting Public Speaking

Certified Medical Assistant

Carolina Medical Consultants

Sep 2011 - Present (13 years 10 months)

Performed clinical tasks including assisting patients with treatments, preparing them for exams, and aiding doctors during procedures. Managed administrative duties such as updating medical records, scheduling appointments, and handling insurance claims.

Patient Care Phlebotomy Medical Records Management Insurance Billing Customer Service Sterilization

Education

Degrees, certifications, and relevant coursework

Vertical Vet Platinum Manager Program

CVPM, Veterinary Practice Management

Currently pursuing the CVPM certification through the Vertical Vet Platinum Manager Program, enhancing skills in veterinary practice management. This ongoing program focuses on advanced leadership and operational strategies within the veterinary field.

NAVC

CVBL, Veterinary Business Leadership

Recently registered for the NAVC-CVBL program, with studies commencing in March 2025. This program is designed to further develop expertise in veterinary business leadership.

York Technical College

Associates in Health Sciences, Health Sciences

Completed an Associate's degree in Health Sciences with a focus on Business Management and Office Administration. This coursework provided a strong foundation in healthcare operations and administrative practices.