Open to opportunities

Lindsey Andrews

@lindseyandrews

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Practice Manager and people-focused operations leader improving workflows, teams, and patient satisfaction.

United States

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What I'm looking for

I’m looking for a leadership role where I can run day-to-day operations, develop teams through training and mentorship, and drive meaningful improvements in customer satisfaction—ideally in mission-driven work, inside or outside traditional healthcare.

I’m a practice manager and people-focused operations leader with 10+ years of experience managing teams, streamlining workflows, and improving customer satisfaction. I’m adaptable, hands-on, and driven by purposeful collaboration, a growth mindset, and creative problem-solving.

In my current role, I’ve revamped daily operations by redesigning workflows and scheduling to increase efficiency. I also developed marketing collaborations with physicians to improve patient acquisition, and I focus on quality improvements using patient feedback and data insights.

I lead hiring, onboarding, and performance management for clinical and administrative staff, while supporting ongoing team development through regular training and mentorship. I also oversee budgeting, billing, and insurance processes to maintain fiscal health—bringing organized operational strategy to every day of the practice.

Experience

Work history, roles, and key accomplishments

Current

Practice Manager

Current

Northwest Specialty Hospital

Feb 2023 - Present (3 years 4 months)

Revamped daily operations by redesigning workflows and scheduling to improve efficiency, and built physician marketing collaborations to increase patient acquisition. Led hiring, onboarding, performance management, budgeting, and quality improvements using patient feedback and data insights.

Operations Management Workflow Optimization Team Leadership Scheduling Patient Experience Budget Oversight Quality Improvement

Assistant Office Manager

Prairie Family Medicine

Dec 2017 - Feb 2023 (5 years 2 months)

Promoted to Assistant Office Manager through initiative and results, ensuring smooth day-to-day operations for staff and patients. Supported onboarding, training, and staff development while improving administrative systems and workflows.

Administrative Operations Onboarding Training Development Stakeholder Management Process Improvement Communication

Front Office Associate

Family Medicine Health Center

Mar 2015 - Dec 2017 (2 years 9 months)

Provided high-quality administrative support across departments in a fast-paced environment, managing high-volume scheduling and communication. Supported executive-level correspondence and internal systems while maintaining professionalism and efficiency.

Administrative Support Records & Information Management Customer Service