Open to opportunities

Rebecca Daniel

@rebeccadaniel

Message

Business and people manager driving operational growth, culture, and profitability.

United States

Message

What I'm looking for

I seek a role where I can lead people and operations, drive measurable growth, foster positive culture, and collaborate cross-functionally to improve outcomes.

I am a results-driven business and people manager with over a decade of hands-on experience leading teams, scaling operations, and improving financial performance in fast-paced service environments. At Mission Pet Health I led and scaled a $3.15M veterinary practice, implemented an Urgent Care model that delivered 25% YOY revenue growth, and maintained average monthly EBITDA of 27% through disciplined labor, inventory, and COGs management.

I prioritize positive workplace culture, cross-functional collaboration, and measurable outcomes, having led teams of up to 60 and collaborated with Marketing, IT, Compliance, and HR to improve client care, retention, and operational efficiency. I bring strong people leadership, recruitment, financial reporting, and problem-solving skills to drive continuous improvement and sustainable growth.

Experience

Work history, roles, and key accomplishments

Current

Practice Manager

Current

Mission Pet Health - Avondale Animal Hospital

Oct 2022 - Present (3 years)

Led and scaled operations and HR for a $3.15M veterinary practice, implementing an Urgent Care model that drove 25% YOY revenue growth and expanded appointment capacity by 10%. Maintained average monthly EBITDA of 27% through labor, inventory, and COGs management.

Operations Management HR Revenue Growth Financial Reporting Scheduling Inventory Management Cross Functional Collaboration

Team Associate Manager

Shipt

Sep 2019 - Oct 2022 (3 years 1 month)

Led a team of 15–18 direct reports, using performance data to develop staff and meet SLAs while collaborating cross-functionally to diagnose and resolve operational issues. Supported recruiting by organizing and conducting candidate interviews.

People Leadership Performance Management Recruiting Cross Functional Collaboration Customer Service Data Analysis SLA Management Communication

Shift Manager

Chick-fil-A

Oct 2013 - Sep 2019 (5 years 11 months)

Managed shifts of 20–60 team members, ensuring high customer service standards while overseeing daily sales reconciliation, labor cost control, deposits, and onboarding and training of new hires and leaders.

Team Leadership Onboarding Training Customer Service Organization Task Management