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Kasey Mog

@kaseymog

Veterinary hospital business manager at Animal Emergency & Specialty Center, overseeing operations for 120+ employees and 30 veterinarians.

United States

Message

At Animal Emergency & Specialty Center, I directed daily business operations for a 24/7 specialty and emergency veterinary hospital supporting more than 120 employees and 30 veterinarians. I managed purchasing and inventory, coordinated staffing, and maintained controlled-substance compliance with DEA regulations.

I developed operational policies and procedures, supported recruitment and financial activities, and worked with leadership on operational improvements. Earlier, at Apria Healthcare, I processed oxygen, CPAP, and other durable medical equipment referrals, using medical terminology and ICD-10 coding to support accurate documentation.

Experience

Work history, roles, and key accomplishments

Business Manager

Animal Emergency & Specialty Center

Jan 2020 - Apr 2026 (6 years 3 months)

Directed daily business operations for a 24/7 specialty and emergency veterinary hospital supporting over 120 employees and 30 veterinarians. Managed purchasing, inventory control, regulatory compliance, staffing, recruitment, and financial activities.

Operations Management Inventory Control DEA Compliance Budget Management Financial Reconciliations Accounts Receivable Policy Development Process Improvement Employee Relations Recruitment Onboarding EzyVet Microsoft Office 365 Excel

BPM Fax Intake Specialist

Apria Healthcare

Dec 2017 - Dec 2019 (2 years)

Processed critical durable medical equipment (DME) orders for patients nationwide in a high-volume healthcare environment. Managed oxygen, CPAP, and other DME referrals while ensuring timely and accurate order processing.

DME Order Processing Medical Terminology ICD 10 Coding BPM ACIS Healthcare Systems Attention To Detail Remote Work

Lead Customer Service Representative

Gentle Touch Animal Hospital

Dec 2017 - Dec 2019 (2 years)

Supervised front desk operations and coordinated scheduling for customer service staff. Managed appointment scheduling, patient intake, emergency triage coordination, and client communications using Avimark software.

Customer Service Scheduling AVImark Patient Intake Triage Surgical Coordinator Client Communication Pet Wellness Financing Laboratory management Prescription processing Animal restraint First aid

Treasury Services Associate II

Wells Fargo

May 2012 - Jan 2016 (3 years 8 months)

Served as primary liaison for commercial banking clients during large-scale platform and data migrations following bank acquisitions. Managed relationships with high-profile clients and oversaw transmission and verification of financial files exceeding $1 million in value.

Customer Relationship Management Treasury Management Financial Analysis Data Migration Process Improvement Training Material Development Documentation Portfolio Management