AM

Open to opportunities

Amanda Mazibuko

@amandamazibuko

I am an experienced contact centre professional skilled in customer service, credit control, and client relations.

What I'm looking for

I want a position in a fast-paced, challenging environment where I can use my skills and experience to make a significant contribution.

I am a seasoned contact centre professional with extensive experience handling inbound and outbound calls across UIF and Road Accident Fund campaigns.

I have worked as a contact centre agent, credit controller, and debt collector, consistently resolving client queries, making payment arrangements, and capturing client information accurately.

I also bring sales and hospitality experience from roles selling policies and serving customers in fast-paced venues. These roles strengthened my negotiation, listening and decision-making skills.

I seek opportunities where I can contribute in a fast-paced, challenging environment and continue to grow my skills in customer service, credit management and claims support.

Experience

Work history, roles, and key accomplishments

AS

Current

Inbound Contact Centre Administrator

Current

Alteram Solutions

Oct 2023 - Present (1 year 10 months)

Handled inbound UIF campaign calls, emails and web self-service enquiries, resolved client queries and escalated issues to relevant departments.

Customer Service CRM Email Support Client Relations

AS

Contact Centre Agent

Alteram Solutions

Jul 2023 - Oct 2023 (3 months)

Managed inbound Road Accident Fund enquiries, assisted clients with claims and escalated complex issues to specialized teams.

Claims Processing CRM client support Communication Data Entry

SR

Credit Controller Agent

Saya Recoveries

Mar 2023 - Jun 2023 (3 months)

Conducted inbound and outbound calls to arrange payments and accurately captured client information in company systems.

Debt Recovery Outbound Calling CRM Data Entry Negotiation Compliance

MS

Debt Collector Agent

MBD Credits Solutions

Sep 2018 - Dec 2022 (4 years 3 months)

Performed inbound and outbound collections, arranged payment plans and maintained accurate client records in the system.

Debt Collection Outbound Calling CRM Negotiation Data Entry Compliance

ML

Sales Consultant Agent

Metropolitan Life

Mar 2016 - Jun 2018 (2 years 3 months)

Sold insurance policies to clients, aligned products to clients' lifetime goals and supported policy servicing.

Sales Policy Sales Needs Analysis Relationship Management Negotiation CRM

SP

Bar Attendant

Spur

Jul 2012 - Jul 2014 (2 years)

Prepared and served drinks, maintained the bar area and delivered customer service in a high-volume restaurant environment.

Customer Service POS Food Safety Time Management

Education

Degrees, certifications, and relevant coursework

SS

Sekusile High School

Grade 12, Secondary Education

2006 - 2007

Completed Grade 12 at Sekusile High School from January 2006 to December 2007.

Tech stack

Software and tools used professionally

Gmail

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Amanda Mazibuko - Inbound Contact Centre Administrator - Alteram Solutions | Himalayas