Open to opportunities

Amanda Lake

@amandalake

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Customer service and operations professional with 15+ years in e-commerce, sourcing, and product development.

Brazil

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What I'm looking for

I seek remote or hybrid roles in customer support, operations, or administrative assistance where I can apply sourcing, logistics, and product development experience in a collaborative, fast-paced environment.

I am a globally experienced customer service and operations professional with 15+ years in e-commerce, international sourcing, and administrative support across the United States, China, and South America. I have led product development and vendor management in the footwear industry, managed international shipments, and supported clients through every stage of a transaction, consistently delivering excellent service and solving complex logistics problems.

In recent years I transitioned to remote customer support and operations roles, assisting South American buyers with sourcing and logistics, resolving inquiries via chat, phone, and email, and ensuring seamless order processing with real-time updates. I bring strong market research, supplier negotiation, and cross-cultural communication skills, and I am focused on roles in Customer Support, Administrative/Virtual Assistance, and E-commerce Operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Guaraní Trading

May 2021 - Present (4 years 4 months)

Conduct market research, source products, negotiate pricing with global suppliers, and manage air/sea shipments while maintaining customer satisfaction through multi-channel communication.

Customer Service Sourcing Logistics Coordination Order Management Market Research Multichannel Support Quality Control

Customer Service Specialist

Euro Connexion

Sep 2017 - Mar 2020 (2 years 6 months)

Sourced products, identified market trends, conducted factory inspections to ensure quality, and coordinated international shipping while maintaining strong client relationships.

Customer Service Product Sourcing Client Relations Market Research Quality Assurance Logistics

Director of Footwear Product Development

Xiamen LuXinJia Import & Export Co.

Mar 2012 - May 2016 (4 years 2 months)

Led product development for New Balance Skate and Skechers divisions, overseeing teams, production processes, quality control, costing, materials sourcing, and client communications.

Product Development Footwear Design Team Leadership Quality Control Sourcing Vendor Management

Director of Footwear Product Development

Northstar Sourcing Group

May 2011 - Feb 2012 (9 months)

Managed the Skechers account, overseeing product development, exceeding sales goals, and coordinating client-facing activities across design and production.

Account Management Product Development Client Relations Sales Growth Production Management Quality Assurance

Senior Designer / Line Builder

Charles David of California

Jan 2010 - Dec 2011 (1 year 11 months)

Designed and developed the Charles by Charles David brand, managed prototyping, production approvals, sourced materials, and finalized fit corrections for consistent product delivery.

Footwear Design Line Building Prototyping Sourcing Tech Packs

Designer / Line Builder

Camuto Group

Jan 2005 - Dec 2010 (5 years 11 months)

Launched and sustained a top-selling contemporary private label, managed prototypes, specs, materials sourcing, and presented collections to buyers to inform seasonal planning.

Line Building Product Launch Prototyping Spec Management Sourcing

Senior Designer / Product Development

Chainson Footwear

Feb 2010 - Jul 2010 (5 months)

Designed first-cost and private-label footwear for major retailers, created tech packs, and managed prototype corrections to meet retailer specifications.

Private Label Design Tech Packs Retail Specifications Quality Control

Executive Sales Assistant

VCS Group LLC

Jan 2003 - Dec 2005 (2 years 11 months)

Provided executive sales support including administrative coordination, client communication, and sales-related logistics to support business operations.