Looking for a job

Agustin Lungarini

@agustinlungarini

Customer operations and e-commerce operator at an independent project, managing a Shopify storefront and automating workflows with AI.

Brazil

Message

I manage end-to-end e-commerce operations for an independent project, from Shopify catalog and order management to supplier coordination, delivery tracking, and post-sales support. I test offers and ad creatives on Meta Ads and TikTok Ads, and use performance metrics to optimize ROI.

At Area 54 S.A., I oversee HR operations, employee requests, and incident cases through resolution. I implemented policies, standard operating procedures, benefits, and training programs while driving process digitization and task automation.

Previously, at Achilles Group Limited, I managed document validation workflows and tracked contractor and vendor compliance cases. My earlier customer support and administrative roles included handling service requests, claims, data validation, and reporting.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Management & Digital Operations

Current

Independent Project

Jan 2025 - Present (1 year 9 months)

Managed end-to-end dropshipping e-commerce operations including catalog management, order fulfillment, supplier coordination, and post-sales support. Implemented AI tools and workflow automations for research, copywriting, and process documentation.

Shopify Meta Ads TikTokAds Order Management Vendor Management AI Tools Automation Customer Service Process Optimization

Current

Head of Human Resources

Current

Area 54 S.A.

Jun 2023 - Present (3 years 4 months)

Oversee comprehensive HR operations, managing multi-project workflows and incident cases through to resolution. Implemented HR policies, SOPs, training programs, and performance evaluations, driving process digitization and automation.

HR Operations Policy Implementation Employee Relations Process Digitalization Automation KPI Management Training Programs Performance Evaluation

Senior Contractor Control & Registration Analyst

Achilles Group Limited

Mar 2015 - May 2023 (8 years 2 months)

Managed digital workflows and document validations, ensuring data integrity and compliance traceability. Reviewed contractor documentation, identified discrepancies, and produced compliance reports for stakeholders.

Document Validation Compliance Data Integrity Case Tracking Reporting Stakeholder Communication

Administrative Assistant - Insurance Department

BBVA Banco Francés

Jul 2014 - Dec 2014 (5 months)

Managed insurance claims, data validation, document analysis, case filing, and administrative report generation.

Claims Management Data Validation Document Analysis Administrative Reporting

Specialized Customer Representative

Aegis Argentina

Mar 2012 - Mar 2014 (2 years)

Delivered specialized customer support for Visa Argentina and Cardif accounts, handling complaints, account analysis, and financial service requests. Resolved inquiries according to strict SLAs and procedures.

Customer Support Complaint Handling Account Analysis SLA Compliance Financial Services