Roman Hrabar

Provided on-time technical support through HelpMe Ticketing System, troubleshooting application errors and partnering with Customer Relationship Managers. Participated in User Acceptance Testing and supported project coordination and management.

Provided technical support to customers via phone and internal database, resolving issues and increasing satisfaction. Recorded data, completed trainings, and actively introduced new products and services.

Provided front-of-house duties including guest greeting and assistance, resolved complaints, and managed reservations and room allocations. Monitored customer accounts and promoted hotel services to increase revenue.

Analyzed and expanded the client base, identified target groups, and organized sales to these groups. Implemented sales plans, conducted business meetings and calls, and managed documentation for goods shipment.

Achieved sales goals and increased sales volume through high-quality product presentations and expanding product range at retail outlets. Controlled product display and ensured timely payments, while collaborating with existing customers and attracting new ones.

Studied teaching of English language and literature at Prešovská univerzita from 2016 to 2017.

Studied law and jurisprudence at Lviv State University of Internal Affairs from 2007 to 2011.