At Little Engine Wines, I lead daily operations for the tasting room and wine club. I create personalized guest experiences and work to improve wine club retention.
I recruit, train, schedule, and mentor staff, while supporting administrative operations such as reservation system setup, training materials, and payroll.
At Church & State Wines, I delivered educational tastings and guided visitor experiences as Wine Shop Supervisor. I also supported staff training and daily operations while working toward sales targets.
Earlier, I worked in shore excursions and travel services with Royal Caribbean International Cruise Line and Transat. I also developed a Montréal culinary walking tour highlighting local food culture and tourism experiences.
