
Mathilde Godde
@mathildegodde
Customer success and client experience professional in hospitality, coordinating tailored guest experiences and resolving issues in real time.
What I'm looking for
At Bar à Vin Provisions, I lead daily operations, coordinate reservations and private events, and resolve issues in real time to maintain high service standards. I also manage and train the front-of-house team.
As an independent freelance translator, I provide English–French and Spanish–French translation, proofreading, and language adaptation. I work directly with clients on requirements and revisions, tailoring language to the audience and delivering on deadlines.
Experience
Work history, roles, and key accomplishments
Data Annotator
Outlier
Sep 2026 - Present (1 month)
Follow detailed project guidelines to evaluate and annotate AI-generated content with accuracy and consistency, working independently.
General Manager
Bar à Vin Provisions
Sep 2024 - Present (2 years 1 month)
Lead daily operations in an upscale dining venue, maintaining high service standards and resolving issues in real time. Coordinate reservations, private events, and individual client requirements to deliver tailored guest experiences.
Freelance Translator & Language Specialist
Independent
Jan 2021 - Present (5 years 9 months)
Provide English–French and Spanish–French translation, proofreading, and language adaptation for independent clients and projects. Communicate clearly with clients in writing, manage requirements and revisions, and deliver on deadlines.
Server
Bar Dominion
Sep 2024 - Feb 2025 (5 months)
Delivered high-quality service in a high-volume cocktail bar recognized among Canada's Top 50 Bars.
General Manager
Neotokyo
May 2024 - Aug 2024 (3 months)
Led daily operations in a high-volume environment, overseeing training, scheduling, and on-the-floor problem solving. Managed ordering, inventory, and supplier coordination to maintain efficient stock levels and uninterrupted operations.
Floor Manager
Hanzo
May 2021 - Jul 2024 (3 years 2 months)
Managed floor operations in a high-volume restaurant, ensuring attentive, efficient service; progressed from server and bartender roles. Contributed to cocktail development and beverage-program improvements that enhanced the guest experience.
Server
Omnivore
Sep 2020 - Jul 2021 (10 months)
Provided service in a restaurant environment, focusing on client satisfaction and efficient operations.
Server
La Panthère Verte
Aug 2018 - Aug 2020 (2 years)
Provided service in a restaurant environment, focusing on client satisfaction and efficient operations.
Education
Degrees, certifications, and relevant coursework
McGill University
Bachelor of Arts, Political Science
Grade: 3.7 GPA
Bachelor of Arts in Political Science with a minor in Environment, graduated with Honors and a 3.7 GPA.
WSET
WSET Level 1, Wine and Spirits
Completed WSET Level 1 certification in Wine and Spirits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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