Open to opportunities

Aman Aryaputra

@amanaryaputra1

Senior Customer Success & Implementations leader driving adoption, retention, and revenue growth for enterprise SaaS clients.

India

Message

What I'm looking for

I’m looking to lead customer success and implementations for enterprise SaaS—driving fast adoption, churn reduction, and measurable revenue growth, while mentoring teams and using data-driven insights to strengthen retention and stakeholder alignment.

I’m a detail-oriented Customer Success professional with 1–3 years of experience managing enterprise clients across EMEA and APAC regions. I consistently turn business goals into actionable strategies through stakeholder collaboration, creative thinking, and technology to improve platform outcomes.

As a Sr. Customer Success & Implementations Manager at GlueUp, I manage an enterprise high-touch portfolio with collective ACV of USD 186,998 across NA, EMEA, and APAC. I drive platform adoption and alignment—delivering USD 12,000 QoQ upsell revenue, achieving 88% go-lives within 90 days, and supporting paid add-on implementations to increase product stickiness.

I also lead through measurable execution: at Uniarya Global Private Limited, I owned a $1.7M+ revenue portfolio and increased profit margins by 38% over three quarters. Across prior roles, I’ve strengthened renewals through 100% SLA compliance, increased cross-sell by 23%, reduced churn by 9%, and grew B2B LMS sales by 11% using data-driven insights and customer loyalty strategies.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Implementations Mgr

Current

Glueup

Nov 2021 - Present (4 years 7 months)

Managed an enterprise high-touch customer portfolio with $186,998 collective ACV across NA, EMEA, and APAC, driving platform adoption and business alignment. Delivered $12,000 QoQ upsell, enabled 88% of clients to go-live within 90 days, and mentored CS Managers on KPIs and growth.

& Customer Success Enterprise Account Management Upselling Cross selling SLA Management Implementation Management Mentoring Product Training

Customer Success Manager

Uniarya Global Private Limited

Aug 2020 - Nov 2021 (1 year 3 months)

Owned a $1.7M revenue portfolio across 45 corporate clients in North America and drove a 38% increase in profit margins over three quarters. Led client-centric initiatives (product launches, branding campaigns, and SaaS training) while managing a 6-member CS team with KPI tracking.

& Customer Success SaaS Training Project Management KPI Tracking Stakeholder Management Team Leadership

Account Manager

Deluxe Entertainment India Pvt Ltd

May 2019 - Jun 2020 (1 year 1 month)

Served as single point of contact for key enterprise accounts, maintaining 100% SLA compliance. Grew cross-sell revenue by 23% through targeted customer loyalty programs and managed budgeting, forecasting, expense reporting, and project status communications while coaching a team of 13.

Account Management SLA Management Cross Selling Loyalty Programs Budgeting & Forecasting Executive Reporting Team Coaching Client Relationship Management

Client Accounts Manager

Unistep Technologies Pvt Ltd

Jun 2017 - May 2019 (1 year 11 months)

Reduced customer churn by 9% by designing and executing proactive customer loyalty strategies. Increased B2B LMS product sales by 11% and generated 18%+ additional revenue through structured upselling and consultative account engagement.

Upselling Consultative Selling B2B Sales Account Engagement Customer Retention

Client Services Manager

Tenet Technologies Pvt Ltd

Oct 2012 - May 2017 (4 years 7 months)

Managed multiple concurrent client projects while maintaining long-term customer relationships and monitoring contract renewals. Onboarded new customers, delivered product training to accelerate time-to-value, and coordinated requirements and resource allocation for smooth delivery.

Client Services Project Management Contract Renewal Customer Onboarding Product Training Requirements Documentation Resource Allocation