Open to opportunities

Amanam Uko

@amanamuko

I deliver customer support and executive administration, managing communications, calendars, and records with efficiency and professionalism.

Nigeria

Message

What I'm looking for

I’m looking for a remote, client-focused role where I can own customer communications and administrative coordination—managing calendars, inboxes, and organised records—while helping operations run smoothly in a professional, fast-paced team.

I’m a customer and administrative support professional with experience supporting customer service operations, executive administration, client communications, and remote business processes. I handle customer inquiries across email and chat, maintain organised communication records, and escalate complex concerns appropriately to protect service quality. I also support order follow-ups, product questions, and day-to-day operations while staying professional in fast-paced environments.

In my recent roles, I coordinated executive calendars, meeting scheduling, and inbox organisation for executive stakeholders, while preparing organised reports and maintaining administrative documentation. I’ve also supported digital campaigns and operational coordination as a Digital Marketing Assistant, and earlier in my career I delivered customer support through phone, email, and chat. My work style is collaborative and detail-focused, ensuring smooth daily operations and timely follow-ups.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

iHerb

Jan 2025 - Jan 2026 (1 year)

Handled customer inquiries via email and chat for the iHerb USA market, maintaining organized support records and escalating complex issues. Assisted with order follow-ups, product questions, and support requests.

Customer Support Email Support Live Chat Support Customer Escalation Customer Relationship Management

Virtual Assistant (Administration)

Patrice Bailey International

Jan 2024 - Jan 2025 (1 year)

Provided virtual assistant administration by managing executive calendars, appointments, and meeting scheduling. Handled professional email correspondence, follow-ups, inbox organization, and administrative documentation.

Scheduling Administrative Follow Ups Document Management

Executive Assistant / Project Manager

NY Income Tax Specialist

Jan 2023 - Jan 2024 (1 year)

Supported the CEO with executive and administrative coordination, including calendar management, meetings, and communication activities. Managed administrative follow-ups and client communications to keep daily operations on track.

Executive Administration Calendar Management Client Communication Remote Administrative Support

Digital Marketing Assistant

Digital Wakaa

Jan 2020 - Jan 2023 (3 years)

Managed customer communications and email correspondence, coordinating schedules and administrative tasks. Maintained organized records for campaigns and collaborated with internal teams to support daily operational activities.

Customer Communications Scheduling coordination Administrative Support Cross Functional Collaboration Operations Coordination

Sales / Customer Support

Care Point Pharmaceuticals

Jan 2017 - Jan 2020 (3 years)

Provided customer support across phone, email, and chat channels, maintaining customer records and tracking client interactions. Assisted with inquiries and follow-ups and supported communication and administrative processes for service support.

Phone Support Email Chat Support Service Support Administrative Coordination

Volunteer Program Facilitator

LEAP Africa

Jan 2014 - Jan 2017 (3 years)

Coordinated communication and scheduling for program activities, supporting participant administration and stakeholder communication. Facilitated teamwork and communication workshops and assisted with program operational support.

Program Coordination Participant Administration Scheduling Workshop Facilitation Operational Support

Education

Degrees, certifications, and relevant coursework

University of Uyo

Bachelor of Science, Business Management

Earned a Bachelor of Science in Business Management at the University of Uyo. Coursework covered areas such as Principles of Management, Organisational Behaviour, Marketing Management, Human Resource Management, Operations Management, and Strategic Management.