Looking for a job

Amaliya Mayo

@amaliyamayo

Customer Service Representative with BPO experience at Concentrix Philippines and VXI Global Holdings Inc.; recognized as a Top Collector.

Philippines

Message

What I'm looking for

I'm seeking a Customer Service VA role where I can use my communication, account management, problem-solving, and CRM skills to support customers and remote teams.

At Concentrix Philippines, I handled collections account inquiries, processed payments, and arranged payment plans and future payments. I was recognized as a Top Collector during the nesting period.

At VXI Global Holdings Inc., I supported healthcare, food delivery, and telecommunications customers through phone and chat. I coordinated non-emergency transportation bookings, resolved delivery and billing concerns, and documented account updates using Salesforce, Genesys, and internal systems.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix Philippines

Jan 2026 - Jun 2026 (5 months)

Managed 40 to 50 daily customer interactions for a collections account, resolving account concerns and processing payments, payment plans, and scheduled payments. Recognized as a Top Collector during the nesting period for strong early performance in collections.

Salesforce Genesys Collections Payment Processing Payment Arrangement Customer Service Average Handle Time

Customer Service Representative

VXI Global Holdings Inc.

Aug 2024 - Aug 2025 (1 year)

Resolved 60 to 70 daily customer interactions through phone and chat support across healthcare, food delivery, and telecommunications accounts. Coordinated non-emergency transportation bookings, addressed delivery rider concerns, managed billing and service cancellation requests, and documented interactions using Salesforce, Genesys, and internal systems.