Open to opportunities

Amalia Sayao

@amaliasayao

I am an Accounts Receivable / Collection Manager committed to providing excellent customer service while meeting collection goals.

Philippines

Message

What I'm looking for

I’m looking for a role where I can manage accounts receivable and collections, negotiate workable payment arrangements, resolve billing disputes, and improve cash flow—while maintaining excellent customer service, compliance, and consistent performance targets.

I’m an Accounts Receivable & Collection Manager with 10+ years of experience driving debt collection and maintaining strong customer relationships. I focus on improving cash flow while protecting customer satisfaction through clear communication and consistent follow-through.

Alongside collections, I bring a customer service background—assisting with billing inquiries, account updates, and payment processing while documenting interactions and supporting continuous service improvements.

I’m motivated, quick to learn, and committed to long-term growth with a team that values compliance and quality.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

United Coconut Planters Life Assurance Corporation

Jan 2016 - Jan 2026 (10 years)

Assisted customers with billing inquiries, account updates, and payment processing. Resolved customer concerns, documented interactions accurately, and collaborated with the team to improve service quality and operational efficiency.

Teamwork Customer Service Billing Account Updates Payment Processing Dispute Resolution Documentation Data Entry Microsoft Office Communication Skills

Accounts Receivable & Collection Manager

United Coconut Planters Life Assurance Corporation

Jan 2016 - Jan 2026 (10 years)

Managed delinquent customer accounts and conducted outbound collection calls. Negotiated payment arrangements, processed payments, resolved billing disputes, and maintained accurate account records while meeting collection and quality assurance targets.