GHGLENDA HABLA
@glendahabla
Strategic collections leader driving receivables recovery, team performance, and process improvements.
PhilippinesWhat I'm looking for
I am a strategic collections leader with over eight years of hands-on experience managing receivables and credit control for large residential portfolios.
I have led high-performing teams across Amicassa Process Solution Inc., overseeing end-to-end receivables for roughly 4,000 accounts valued at ₱2 Billion and ensuring compliance with company policies and external regulations.
My work emphasizes data-driven decision making: I streamline reporting, leverage analytics to optimize collection strategies, and implement process and system improvements that increase accuracy and efficiency.
I coach and develop collection specialists, drive consistent achievement of targets, resolve complex customer issues with balance and professionalism, and have been recognized for outstanding performance and leadership.
Experience
Work history, roles, and key accomplishments
Collection Associate Manager
Amicassa Process Solution Inc.
May 2025 - Jan 2026 (8 months)
Supervised and supported a team of Collection Specialists, driving achievement of collection targets and improving call quality while implementing process enhancements and ensuring regulatory compliance.
Collection Team Leader
Amicassa Process Solution Inc.
Feb 2023 - Apr 2025 (2 years 2 months)
Managed and coached collection associates to meet daily, weekly, and monthly targets, streamlined reporting processes, and partnered with management to improve customer engagement and delivery processes.
Collection Specialist
Amicassa Process Solution Inc.
Jun 2022 - Jan 2023 (7 months)
Identified and prioritized overdue accounts, negotiated payment arrangements to meet or exceed collection targets, and coordinated with Treasury and Billing for accurate posting and dispute resolution.
Billing and Collection Specialist
Amicassa Process Solution Inc.
Oct 2017 - May 2022 (4 years 7 months)
Managed buyer receivable ledgers and reconciliations for Ayala Land residential brands, processed payment documents and ownership transfers, and implemented system updates and process improvements to improve accuracy.
Education
Degrees, certifications, and relevant coursework
The Lewis College
Bachelor of Science in Business Administration, Financial Management
2012 - 2017
Completed Bachelor of Science in Business Administration with a focus on Financial Management between 2012 and 2017.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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