Amal Ben belgasem
@amalbenbelgasem
Experienced sales and post-sales specialist with strong Microsoft product knowledge and multilingual support skills.
What I'm looking for
I am a sales and post-sales specialist with more than five years of experience providing phone-based support and solutions for Microsoft products. I combine deep knowledge of the Microsoft suite with a track record of resolving account issues and delivering strong customer outcomes.
At Teleperformance Greece I developed expertise in Microsoft 365 and other Microsoft products, consistently supporting clients and improving satisfaction through clear communication and problem-solving. I bring commitment, rapid adaptability, and assertiveness to every customer interaction.
I have complementary experience advising on financial products and performing quality control inspections through internships, which strengthened my product knowledge and attention to detail. My volunteer work teaching languages and supporting refugees reflects my dedication to community impact and multilingual communication.
I hold studies in Political Science and a Técnico Superior en Comercio Internacional, and I seek roles where I can leverage my technical product knowledge, language skills, and client-focused approach to help teams grow and clients succeed.
Experience
Work history, roles, and key accomplishments
Sales and Post-Sales Representative
Teleperformance
Sep 2018 - Present (7 years)
Delivered Microsoft product sales and post-sales support at Teleperformance, resolving account issues and leveraging deep Microsoft 365 knowledge to maintain high customer satisfaction over 5+ years.
Volunteer
UNICEF
Jan 2017 - Feb 2018 (1 year 1 month)
Volunteered with UNICEF providing language instruction and community support to refugees and migrants, enhancing integration efforts in community centers.
Quality Controller
Marina Mercante de Túnez
Jan 2017 - Present (8 years 8 months)
Conducted quality inspections and tests on finished products according to maritime parameters during an internship, ensuring compliance with standards.
Financial Products Advisor
Banco UIB
Jan 2017 - Present (8 years 8 months)
Advised customers on banking products including savings accounts, credit cards, and loans during an internship, providing customer service and product guidance.
Education
Degrees, certifications, and relevant coursework
Instituto de Nueva Tecnología
Técnico Superior en Comercio Internacional, Comercio Internacional
2015 - 2017
Completed Técnico Superior en Comercio Internacional at Instituto de Nueva Tecnología from 2015 to 2017.
Universidad de Manar
Ciencias Políticas
2013 - 2015
Studied Political Science at Universidad de Manar from 2013 to 2015.
Availability
Location
Authorized to work in
Job categories
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