Open to opportunities

Amal Anand

@amalanand

Strategy and operations leader driving data-led transformation across technology, governance, and large-scale operations.

India

Message

What I'm looking for

I seek roles where I can lead cross-functional teams to drive data-led operational transformation, scale products, and influence governance/policy in mission-driven organizations.

I am a strategy and operations leader who combines analytical depth with holistic problem-solving to design scalable operating frameworks, enable data-driven strategic decisions, and lead cross-functional teams across geographies. I have delivered impact in complex regulatory and institutional ecosystems, including program leadership for large electoral intelligence initiatives and data-driven operational scale-ups in mobility and housing sectors.

My work includes managing P&L and growth for product segments, building survey and geospatial modeling frameworks, and instituting governance and SOPs that dramatically improve reliability and customer outcomes. I draw on technical tools (SQL, Python, Tableau/Power BI, Grafana), statistical methods, and stakeholder engagement to transform operations, reduce costs, and drive measurable performance improvements.

Experience

Work history, roles, and key accomplishments

Current

Consultant

Current

Inclusive Minds

Nov 2024 - Present (1 year 4 months)

Directed a 25-member intelligence unit for electoral engagement, delivering 500+ strategic briefs and designing analytical frameworks for 125+ assembly segments that informed national advocacy. Built geospatial and demographic models and authored a forensic audit of ~20,000 booths to surface systemic irregularities.

Program Management Regression Modeling Data Visualization Stakeholder Engagement

Manager - Business Operations

Uber

Dec 2021 - May 2023 (1 year 5 months)

Owned strategy and operations for Uber Shuttle B2C, managing a $5M ARR portfolio and scaling to 300+ vehicles and 80K+ annual schedules with 10x growth in three months while improving reliability by 36%.

P&L management SQL Python Grafana GTM Strategy PPP Formation Reliability IAM

Program Manager

Stanza Living

May 2021 - Sep 2021 (4 months)

Engineered SOP framework and 200-tier complaint taxonomy, streamlined escalation workflows to reduce resolution TAT, and led data-driven retention strategies using segmentation and CSAT analytics. Delivered leadership dashboards using Power BI and Tableau.

Customer Strategy CSAT Customer Segmentation Power BI Tableau Retention Strategy Escalation Management

Manager - Product & Operations

Wheelseye Technology

Dec 2019 - May 2021 (1 year 5 months)

Resolved 5M+ customer complaints (₹500M value) and redesigned Fastag workflows using Kaizen and RCA, achieving 90% reduction in resolution TAT and 98%+ SLA adherence while optimizing supply chain and reducing contact rates to 5%.

Root Cause Analysis SOPs Regulatory Compliance Supply Chain Optimization SLA Management Fastag Operations

Project Manager - Intelligence

Association of Billion Minds

Oct 2018 - Dec 2019 (1 year 2 months)

Built a granular political intelligence program and executed 510+ strategic engagements during the 2019 General Elections, managing survey analytics and a 100-seat CATI center to drive targeted advocacy and voter mobilization.

Political Intelligence Stakeholder Engagement Beneficiary Modeling Campaign Strategy Program Management Budget Oversight

Business Analyst

ZS Associates

Oct 2014 - Feb 2016 (1 year 4 months)

Delivered on-site consulting for pharmaceutical clients in APAC, optimizing sales-force effectiveness and conducting quantitative market research to inform commercialization strategies for new drug launches.

SAS SQL Advanced Excel Market Research Statistical Analysis Commercial Strategy