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Amal Anand

@amalanand

Strategy & Operations Leader | Mobility, Logistics & Regulated Operations | $5M ARR P&L, Nationwide Operations at Scale | Open to Global Remote & GCC

India

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What I'm looking for

Senior strategy and operations roles with global companies, remote from India or on-site in the UAE and wider GCC. I own P&L and run large operations in mobility, logistics and regulated environments, including a $5M ARR P&L at Uber Shuttle and a nationwide FASTag operation across a 2,000+ member workforce.

Strategy and operations leader with 10+ years across mobility, logistics and regulated, government-adjacent operations.

Owned a $5M ARR P&L for Uber Shuttle B2C, scaling the segment to 300+ vehicles and 80K+ annual schedules and delivering 10x ridership growth in three months. Established a Public-Private Partnership with Gurugram Metropolitan City Bus Service that drove 5x ridership growth and a 60% reduction in customer acquisition cost within 90 days.

At Wheelseye, led a 2,000+ member operations workforce across a nationwide FASTag platform, resolving 5M+ customer complaints in 90 days and taking customer contact rate from 110% to 5% of transactions. Built the SOPs and escalation frameworks for the vertical in direct coordination with RBI, NPCI and NHAI.

Earlier, on-site consulting at ZS Associates for global pharmaceutical clients in Tokyo and Hong Kong, and three years of full-time preparation for the civil services and regulatory examinations, reaching interview stage across five national exams.

I work best where operational complexity meets regulatory constraint, and where the answer has to survive contact with a real network rather than a slide.

Available immediately. Open to Head of Operations, Director of Operations or senior strategy and operations roles: remote with global companies, or on-site in the UAE and wider GCC.

Experience

Work history, roles, and key accomplishments

Consultant (Strategy and Operations)

Inclusive Minds (Mindshare United)

Nov 2024 - May 2026 (1 year 6 months)

- Led a 25-member cross-functional analytics team as functional Additional Director of Special Projects, setting direction across 125+ regional segments.
- Directed survey research programmes applying statistical segmentation and demographic weighting, delivering 500+ executive-ready briefs.
- Built AI-augmented workflows for research production, validation and quality control.

Program Management Stakeholder Engagement Strategy Operations Program Management Office (PMO)Program Management Strategy Cross functional Leadership Data Analysis

Business Operations Manager

Uber

Dec 2021 - May 2023 (1 year 5 months)

Owned end-to-end strategy and a $5M ARR P&L for Uber Shuttle B2C, scaling to 300+ vehicles and 80K+ annual schedules with 10x ridership growth in three months. Established a Public-Private Partnership with Gurugram Metropolitan City Bus Service, driving 5x ridership growth and 60% CAC reduction in 90 days. Led GTM strategy, cutting go-to-market costs by up to 80%.

P&L management SQL GTM Strategy PPP Formation Reliability IAM Strategy Operations Cross P&L Management Stakeholder Engagement

Program Manager

Stanza Living

May 2021 - Sep 2021 (4 months)

Engineered a 200-node complaint taxonomy and SOP framework, integrating cross-functional supply chain workflows to reduce escalation resolution turnaround. Built customer segmentation and CSAT-driven retention strategies, reducing churn and optimising CAC. Directed retention-calling programmes, aligning headcount and budget to growth targets.

SOP Development Complaint Taxonomies Customer Segmentation CSAT Retention Strategy Customer Lifecycle Management Program Management SOP Development And Adherence Processes Standardization Cross functional Leadership

Manager, Product & Customer Ops

Wheelseye Technology

Dec 2019 - Apr 2021 (1 year 4 months)

Led a 2,000+ member operations workforce across a nationwide FASTag platform, resolving 5M+ customer complaints worth ~$6M in transaction value within 90 days. Cut customer contact rate from 110% to 5% of transactions. Established SOPs and escalation frameworks in direct coordination with RBI, NPCI, NHAI and partner banks, ensuring 100% policy compliance.

Customer Operations Root Cause Analysis SLA Management Regulatory Compliance Quality Assurance Escalation Management Fastag Operations Strategy Operations Cross functional Leadership SOP Development And Adherence Stakeholder Engagement

Sr. Associate (Strategy and Operations)

Association of Billion Minds (Nation with NaMo)

Oct 2018 - Dec 2019 (1 year 2 months)

Functioned as Project Manager. Built and led an industry-first intelligence programme combining hyperlocal analytics, central government policy data and beneficiary cohort modelling to deliver targeted advocacy strategies. Directed 510+ strategic engagements in a three-month window. Ran a 100-seat CATI research centre and a 30+ member strategy team.

Stakeholder Engagement Beneficiary Modeling Program Management Budget Oversight Institutional Strategy Market Research Data Analysis

Independent Study & Research

Self-Directed

Feb 2016 - Sep 2018 (2 years 7 months)

Full-time preparation for the civil services and regulatory examinations across multiple cycles, covering public policy and governance. Cleared written stages and advanced to interview rounds with apex regulatory institutions, the Parliament of India, and the Union Public Service Commission. Domain expertise applied directly in subsequent regulatory work.

Public Policy Constitutional Law Macroeconomics Public Administration Governance Exam Preparation Regulatory Institutional Strategy Statistical Analysis Market Research

Business Analyst

ZS Associates

Oct 2014 - Jan 2016 (1 year 3 months)

Delivered on-site consulting engagements for global pharmaceutical clients in Tokyo and Hong Kong, covering commercial strategy across APAC. Directed quantitative market research for new drug launches. Optimised Sales Force Effectiveness through analytical modelling of physician coverage and territory alignment, using SAS, SQL and advanced statistical methods.

SAS SQL Market Research Statistical Analysis Commercial Strategy Excel Strategy Operations Data Analysis