Amal Anand

Led a 25-member intelligence team for a high-stakes state electoral engagement, building analytical and visualization frameworks across 125+ assembly segments and resolving delimitation challenges using regression modeling and Excel Solver. Orchestrated a pre-poll survey and authored a forensic audit of ~20,000 electoral booths, informing a national advocacy campaign on institutional integrity.

Directed a 25-member intelligence unit for electoral engagement, delivering 500+ strategic briefs and designing analytical frameworks for 125+ assembly segments that informed national advocacy. Built geospatial and demographic models and authored a forensic audit of ~20,000 booths to surface systemic irregularities.

Owned strategy and operations for Uber Shuttle B2C, managing a $5M ARR portfolio and scaling to 300+ vehicles and 80K+ annual schedules with 10x growth in three months while improving reliability by 36%.

Engineered SOP framework and 200-tier complaint taxonomy, streamlined escalation workflows to reduce resolution TAT, and led data-driven retention strategies using segmentation and CSAT analytics. Delivered leadership dashboards using Power BI and Tableau.

Built an SOP framework and a 200-node complaint taxonomy, integrating cross-functional workflows to streamline escalation management and reduce resolution TAT. Led customer segmentation and CSAT-driven retention strategies using Power BI and Tableau dashboards to improve lifecycle engagement and reduce churn while optimizing CAC.

Resolved 5M+ customer complaints (₹500M value) and redesigned Fastag workflows using Kaizen and RCA, achieving 90% reduction in resolution TAT and 98%+ SLA adherence while optimizing supply chain and reducing contact rates to 5%.

Resolved 5M+ customer complaints (INR 500M transaction value) within 90 days by redesigning high-volume FASTag workflows using Kaizen and Root Cause Analysis (RCA). Led operations for a 2,000+ member workforce, achieving 90% reduction in resolution TAT and 98%+ SLA adherence, and reduced customer contact rate from 110% to 5% within six months.

Built a granular political intelligence program and executed 510+ strategic engagements during the 2019 General Elections, managing survey analytics and a 100-seat CATI center to drive targeted advocacy and voter mobilization.

Prepared full-time for UPSC and allied regulatory services (RBI, SEBI, IRDAI), covering Indian macroeconomics, constitutional frameworks, public administration, and regulatory policy. Developed domain expertise applied in subsequent public sector and political consulting roles.

Delivered on-site consulting for pharmaceutical clients in APAC, optimizing sales-force effectiveness and conducting quantitative market research to inform commercialization strategies for new drug launches.

Completed the Accelerated General Management Program at IIM Ahmedabad focused on strategy, operations, and analytics.

Completed the Accelerated General Management Program at IIM Ahmedabad from Sep 2023 to Oct 2024.

Earned a Bachelor of Technology in Mechanical and Automotive Engineering with coursework in mechanical systems and automotive engineering.

Earned a Bachelor of Technology in Mechanical and Automotive Engineering from Delhi Technological University (DTU) from Aug 2010 to Jul 2014.