Open to opportunities

Amaka Oke

@amakaoke

Message

Customer-focused sales operations professional driving efficiency, growth, and excellent client experiences.

Nigeria

Message

What I'm looking for

I seek a client-focused role in sales operations or customer success where I can lead teams, streamline processes, and drive measurable revenue and service improvements.

I am a motivated sales operations and customer-centric professional with hands-on experience in passenger services, inside sales, and sales operations. I have managed thousands of clients, led end-to-end sales projects, implemented operational policies, and improved quality control and productivity across teams.

I combine strong interpersonal skills, problem solving, and proficiency in Microsoft Office with practical experience in client onboarding, account verification, telemarketing, and customer support. I deliver measurable results through team leadership, training, and process improvements while maintaining a focus on service excellence.

Experience

Work history, roles, and key accomplishments

Current

Checkin Agent

Current

Nahco Aviance

Mar 2024 - Present (1 year 11 months)

Greet and assist passengers during ticketing and check-in, verify travel documents, manage baggage check-in and boarding pass issuance, and perform security questioning to facilitate on-time departures.

Customer Service Passenger Communication Conflict Resolution

Current

Sales Operational Consultant

Current

Paga Tech Limited

Jan 2024 - Present (2 years 1 month)

Oversee sales operational activities and implement policies and procedures to improve efficiency; lead sales projects, manage quality control, and supervise teams to achieve operational excellence.

Sales Operations Team Management Process Improvement Quality Control CRM Reporting & Analytics Training

Current

Inside Sales Consultant

Current

Paga Tech Limited

Jan 2021 - Present (5 years 1 month)

Managed over 4,000 clients and partners remotely, conducted trainings, verified accounts, reactivated inactive clients, and resolved client issues to drive sales performance and retention.

Inside Sales Client Onboarding Account Management Telemarketing Training Clients Sales Performance Customer Support

Business Sales Support

Guardian Newspaper

Jan 2020 - Dec 2021 (1 year 11 months)

Sourced and recruited new clients, reactivated inactive accounts, deployed products, provided technical support, and conducted face-to-face and telemarketing campaigns to convert leads and retain customers.

Field Sales Client Acquisition Deploying Technical Support Telemarketing Relationship Management Lead Conversion

Classroom Teacher

Gifted School

Mar 2020 - Mar 2021 (1 year)

Planned and delivered lessons, developed study guides and lesson plans, and fostered student engagement and academic progress during NYSC teaching placement.

Lesson planning Classroom Management Student Engagement

Media Intern

Wazobia Television

Apr 2016 - Jan 2017 (9 months)

Supported production staff by writing broadcast scripts, researching and drafting news stories, conducting interviews, and organizing records to enhance programming quality.

Interviewing Content Editing File Management