Open to opportunities

Alyssa Silva

@alyssasilva

Message

I’m a collections and data analysis professional who improves accuracy, reporting, and customer outcomes.

Philippines

Message

What I'm looking for

I’m looking for a role where I can use my data analysis and account monitoring skills to improve reporting accuracy, support customers, and drive operational results—ideally with clear processes, measurable targets, and room to grow.

I’m a detail-oriented professional with experience in data analysis, account monitoring, and documentation across customer service and financial operations. In my roles, I reviewed records, identified discrepancies, maintained accurate documentation, and prepared reports to support operational decisions.

Most recently as an International Collections Analyst, I managed international client accounts, monitored due/overdue payments, investigated billing discrepancies, applied customer payments accurately, and produced collections and account monitoring reports while ensuring compliance with internal procedures. I’m also building my skills in construction plan reading, quantity estimation concepts, and technical drawing interpretation using AutoCAD and Microsoft Excel.

Experience

Work history, roles, and key accomplishments

Current

Chat Support Agent

Current

Amo - Process Ninjas

Aug 2025 - Present (10 months)

Provided real-time customer support via live chat, resolving inquiries while maintaining professionalism and service quality. Documented interactions, escalated complex concerns per protocol, and ensured accurate ticket records within response-time standards.

Live Chat Support Customer Service Escalation Handling Professional communication

International Collections Analyst

BTX Global Logistics - Process Ninjas

Jul 2024 - Aug 2025 (1 year 1 month)

Managed international client accounts by monitoring due/overdue payments and performing follow-ups. Investigated billing discrepancies, coordinated internally to resolve account issues, and prepared collections and account monitoring reports to support operational decisions.

Accounts Receivable Account Reconciliation Collection Reports Financial Record Keeping Compliance Documentation

Appointment Setter

Process Ninjas

May 2024 - Jun 2024 (1 month)

Contacted prospective clients to schedule qualified sales meetings. Maintained accurate call logs and updated CRM systems while consistently meeting daily and weekly performance targets.

Outbound Calling Appointment Scheduling Lead Qualification Sales Support Performance Targeting

Lead Generation Specialist

Process Ninjas

May 2024 - Jun 2024 (1 month)

Researched and identified potential leads using online platforms and databases. Verified contact details, qualified prospects for the sales pipeline, and collaborated with the sales team to support client acquisition and pipeline growth.

Lead Research Qualifying Prospects Data Verification Sales Pipeline

Sales Associate - Credit Research

Angi/HomeAdvisor - Fusion BPO Services

Oct 2021 - Sep 2023 (1 year 11 months)

Reviewed homeowner service requests to ensure project descriptions matched the correct service category and scope before contractor engagement. Verified project details, analyzed submissions for proper classification, and communicated with customers to gather missing information to support accurate request processing.

Project Detail Verification Contractor Lead Distribution Support Accounts Leads Data Organization