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Alyssa Picker

@alyssapicker

Training and Support Leader at Fiserv who integrated 200+ tasks into the implementation portal and develops client training.

United States

Message

At Fiserv, I create customized training plans for financial institutions using Weiland Account Analysis and manage training and client operational review projects. I integrated over 200 tasks into the implementation portal and continue to update it.

At C2 Education, I support center and district performance, develop academic plans, and conduct conferences with families. As Associate Center Director, I managed 16 teachers and three administrative staff.

At Blue Foundry Bank, I designed and implemented Blue Crew University, an in-house training program for employee onboarding and professional development. I managed the Cornerstone learning management system and supervised two Training Support Specialists.

Earlier, I taught mathematics at Richland School District One and Immaculate Conception High School. I also led mathematics teams, supported fellow teachers, and developed curriculum and instructional materials.

Experience

Work history, roles, and key accomplishments

Current

Senior Professional | Training Specialist

Current

Fiserv

Nov 2023 - Present (2 years 11 months)

Create training proposals and customized plans for financial institutions utilizing Weiland Account Analysis. Serve as Project Manager for training and operational review projects, managing 10-15 projects concurrently.

Instructional Design Project Management Training Delivery Virtual Facilitation Teams Zoom Webex Financial Services Process Improvement Implementation Portal

Current

Associate Center Director (ACD) | District Education Coordinator

Current

C2 Education

Aug 2018 - Present (8 years 2 months)

Support Center Directors and District Manager in achieving sales performance targets, contributing to a revenue increase of over $3.6 million. Conduct parent and student conferences, develop academic plans, and manage a team of 16 teachers and 3 administrative staff.

Sales Team Management Academic Advising Parent Communication virtual training Adobe Connect Operational Efficiency Talent Acquisition Social Media Marketing

Training and Support Manager

Blue Foundry Bank

Apr 2020 - Nov 2023 (3 years 7 months)

Designed and implemented Blue Crew University, an in-house training program for employee onboarding and development. Supervised two Training Support Specialists, managed the LMS (Cornerstone), and led operational process improvements across 18 branches.

Instructional Design Adult Learning LMS administration Cornerstone Team Supervision Training Delivery Virtual Facilitation Process Improvement Vendor Management Compliance

Middle School Mathematics Teacher

Richland School District One

Aug 2012 - Jun 2018 (5 years 10 months)

Taught mathematics courses including Gifted Geometry, Algebra 1 Honors, and Pre-Algebra to approximately 100 students annually. Led a Professional Learning Community and coordinated Family Math Night for about 200 families.

Mathematics Instruction Curriculum Development Professional Development Team Leadership Event Coordination Tutoring

High School Mathematics Department Chair

Immaculate Conception High School

Sep 2008 - Jun 2012 (3 years 9 months)

Taught mathematics courses to grades 9-12 and served as Department Chairperson, leading a team of 4-6 teachers. Mentored new teachers and acted as Senior Class Advisor and Faculty Advisor for Student Council.

Mathematics Instruction Department Leadership Mentorship Curriculum Planning Event Coordination Faculty Advising