Fatima Moore
@fatimamoore1
Strategic Senior Learning and Development Project Manager with proven expertise.
United StatesWhat I'm looking for
As a Senior Learning and Development Project Manager with over 8 years of experience, I have a strong track record of designing and delivering impactful training programs across various business units. My expertise lies in management, instructional design, and project management, where I leverage data-driven approaches to enhance organizational performance and employee retention.
At MECU Credit Union, I led the full cycle of training development, creating a leadership development workshop that prepared high-potential employees for management roles. My role involved collaborating with VPs and department leaders to identify training needs and develop targeted learning solutions, resulting in increased employee engagement and improved training outcomes.
My background in managing teams and leading high-impact initiatives has equipped me with the skills to foster a culture of continuous learning and development. I am passionate about employee engagement and retention strategies, and I strive to create an environment where individuals can thrive and reach their full potential.
Experience
Work history, roles, and key accomplishments
Sr. Learning & Development Project Manager
MECU Credit Union
Jan 2021 - Present (4 years 6 months)
Led the full cycle of training development, from needs assessment to execution, for core programs such as Call Center Training, Lending Training, Teller Training, and New Hire Orientation. Launched Lunch & Learn and Professional Book Club programs, increasing company-wide engagement with development content by over 20%.
Branch Director
MECU Credit Union
Dec 2018 - Jan 2021 (2 years 1 month)
Managed a team of 10 employees, overseeing branch operations, sales targets, and customer service initiatives. Initiated and managed branch-level training programs to support knowledge growth and service consistency.
Personal Banker III (Supervisor)
PNC Bank
Jan 2017 - Dec 2018 (1 year 11 months)
Trained and coached employees on compliance, financial products, and digital banking platforms. Led customer workshops on online banking, fraud prevention, and credit management.
TSTler Manager
Mariner Bank
Dec 2015 - Jan 2017 (1 year 1 month)
Supervised and trained a team of tellers, ensuring adherence to company policies and service standards. Managed daily operations, including cash handling, transaction verification, and customer service resolution.
Teller II
Mariner Bank
Feb 2014 - Dec 2015 (1 year 10 months)
Assisted customers with daily transactions, account inquiries, and referring beneficial products. Maintained cash drawer accuracy and adhered to bank security policies.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Human Resources Management
Currently pursuing a Bachelor of Science in Human Resources Management. This program focuses on developing strategic HR skills, including talent management, organizational development, and employee relations.
Community College of Baltimore County
Associate of Science, Human Resources
Completed an Associate of Science in Human Resources, providing foundational knowledge in HR principles and practices. This included studies in recruitment, compensation, and labor laws.
Availability
Location
United StatesAuthorized to work in
Skills
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