AFalyshia faapo
@alyshiafaapo
Results-driven sales and client-relationship professional with proven revenue and KPI achievement.
New ZealandWhat I'm looking for
I am a motivated sales and client-relationship professional with extensive experience in sales, customer service, and operations across hospitality and travel sectors.
I have a proven track record of exceeding KPIs and driving revenue, including generating over $1M+ in a single month while building long-term client partnerships.
My strengths include end-to-end sales cycle management, negotiation, conflict resolution, CRM proficiency, and training team members to elevate performance.
I thrive in fast-paced environments, adapt quickly to changing needs, and consistently deliver quality service while liaising across departments and stakeholders.
Experience
Work history, roles, and key accomplishments
SCDocumentation Consultant
Scenic Luxury Cruises
Feb 2024 - Present (1 year 8 months)
Promoted from reservations to senior training and operations secondment, prepared guest documentation, itineraries and managed complex queries and escalations while ensuring booking accuracy and cross-department coordination.
Brand Ambassador
Philip Morris New Zealand
Aug 2023 - Feb 2024 (6 months)
Drove IQOS product sales via demonstrations and promotional events, consistently exceeded sales KPIs, trained retail staff, and reported consumer insights to inform marketing strategies.
Bar & Kitchen Staff
Manukau Cruising Club
Jan 2017 - Dec 2021 (4 years 11 months)
Delivered hospitality service for events serving up to 160 guests nightly, managed POS transactions, upselling, stock control and assisted with staff training and event planning.
Sponsorship Coordinator
Manukau Cruising Club
Jan 2018 - Dec 2020 (2 years 11 months)
Secured multi-organization sponsorships and coordinated fundraising and community engagement initiatives to support club events and programs.
Program Facilitator Intern
Framework Trust
Jan 2013 - Dec 2014 (1 year 11 months)
Led community workshops and developed programs supporting adults with psychiatric disabilities, providing conflict resolution support and wellbeing and independence skills training.
UAAssisted customers with purchases, managed stock and merchandising to support bookstore operations and student needs.
Education
Degrees, certifications, and relevant coursework
Framework Trust (Kingsland, Auckland)
Internship, Community Services / Program Facilitation
2013 - 2014
Program Facilitator intern leading small group workshops and developing community-based programs supporting adults.
UAUniversity of Auckland
Work experience / Assistant role, Retail/Customer Service
2007 - 2008
Worked at the University of Auckland Bookstore assisting customers with purchases, stock management, and merchandising.
Availability
Location
New ZealandAuthorized to work in
Job categories
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