Matthew Hilde

As a Repair Team Coordinator at Apple, I streamline repair processes, manage customer interactions, and ensure operational efficiency at the Genius Bar. I focus on team collaboration, conflict resolution, and training to enhance customer experiences and team morale.

As a Freelance Graphic Designer, I manage various creative projects including brand creation and photography for diverse clients. I ensure timely delivery and maintain strong client relationships while utilizing my proficiency in design software.

In my role as Genius Admin at Apple, I supported the Genius Bar operations by managing inventory and assisting with customer inquiries. I focused on enhancing the customer experience through effective communication and problem-solving.

As an Operations Inventory Specialist at Apple, I was responsible for managing inventory processes and ensuring accurate data analysis. I collaborated with various departments to maintain operational efficiency and support customer service.

As an iOS & Mac Sales Specialist, I provided expert advice on Apple products, enhancing customer knowledge and satisfaction. I focused on sales strategies and customer engagement to drive product sales.

Studied Graphic Communication, focusing on visual communication and design principles, preparing for a career in graphic design and related fields.

Completed a Foundation Diploma in Art & Design Studies, gaining foundational skills in various art forms and design techniques.

Achieved A Levels in Graphic Design, Art Studies, and Geography, providing a broad educational background and skills in creative and analytical thinking.