Looking for a job

Louella Jean de Gracia

@louellajean

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Ensuring clients achieve their objectives and helping drive revenue through client management.

Philippines

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What I'm looking for

Clear communication is the cornerstone of successful interactions, whether in personal relationships, business transactions, or any other social context. It promotes understanding, collaboration, and the smooth flow of information, ultimately contributing to positive outcomes and relationships.

I leverage my skills in key account management, customer service management, and remote teamwork to deliver results and create value for my clients and their company. I am also a certified Lean Six Sigma Yellow Belt, which enables me to apply process improvement and problem-solving techniques to enhance customer satisfaction and retention. I am always eager to learn new things and challenge myself, and I enjoy building and growing enduring relationships with my clients and colleagues.

My skills highlight that you might wanna know about:

✔ Customer Support

✔ Key Account Management

✔ Delegate Relations

✔ Client onboarding

✔ Building & growing enduring relationships

Continuously striving to enhance client satisfaction and support effectiveness through ongoing professional development, process improvements, and a commitment to delivering exceptional client experiences.

Don't be shy, I am always open to conversations and helping people make connections; message me!

Experience

Work history, roles, and key accomplishments

Current

Client Success Executive

Current

Liquid Learning

Apr 2021 - Present (4 years 2 months)

o Managing incoming customer service and event-related queries.
o Converting leads and enquiries through engaging.
o Client relations administration support and CRM management.
o Accounts receivable and management of full registration process.
o Liaising with credit note holders to ensure timely registrations.