Open to opportunities

Lynn D

@lynnd

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Adaptable professional with extensive experience in customer service and media.

New Zealand

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What I'm looking for

I seek a role that values creativity and strategic leadership, fostering growth.

With over three decades of experience across various sectors including customer service, media, design, sales, and marketing, I am a highly adaptable professional. My diverse skill set enables me to thrive in dynamic environments, where I leverage strategic thinking and creative problem-solving to drive business success. I am results-oriented and committed to delivering exceptional customer service while fostering strong community relationships.

Throughout my career, I have achieved significant milestones such as successfully leading the transition of a call center to an in-house facility, managing franchise sales across multiple countries, and owning award-winning community newspapers. My entrepreneurial spirit is complemented by my creative abilities, which I channel into producing digital art. I have a proven track record of inspiring teams, optimizing operations, and cultivating strategic partnerships to enhance customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Services Manager

Current

G-Suite Traffic Ltd

May 2024 - Present (1 year)

Spearheaded the establishment of a new in-house international call center, overseeing recruitment, training, and process implementation. Enhanced customer service delivery and optimized operations across multiple international brands.

Team Leadership Customer Service Operations Process Improvement Recruitment Training Development Strategic Partnerships Problem Solving Operations Management Communication Skills

Franchise Development Manager

Traffic Ltd

Jul 2023 - May 2024 (10 months)

Managed the end-to-end sales process for multiple brands, collaborating with executives to align sales strategies with business objectives. Led media initiatives and developed marketing collateral to drive sales.

Strategic Partnerships Media Relations Lead Generation Sales Strategy Customer Relationship Management Communication Skills Team Collaboration Public Relations

Project Pricing Coordinator

Refresh Renovations

Jul 2021 - Mar 2023 (1 year 8 months)

Leveraged construction expertise to ensure efficient project execution. Developed scope documents, coordinated with stakeholders, and conducted cost estimations to manage project budgets effectively.

Project Coordination Cost Estimation Document Management Client Relationship Management Design Leadership Communication Skills Strategic Thinking Workflow Optimization Problem Solving

Design / Office & Operations Manager

Horton Media

Dec 2018 - Jan 2020 (1 year 1 month)

Contributed to the launch of a community newspaper, managing editorial content and production processes. Fostered community relationships and drove digital transformation initiatives.

Production Community Engagement Digital Transformation Social Media Management Team Leadership Communication Skills Operational Management Business Development

Graphic Designer / Marketer

Self Employed

Dec 2018 - Jul 2019 (7 months)

Led design projects for major clients, enhancing brand visibility. Played a key role in launching a community newspaper, contributing to branding and design strategies.

Graphic Design Branding Client Relationship Management Project Strategy Strategy Digital Marketing Communication Skills Adobe Creative Cloud Social Media Management

Owner Director / Manager

Waiuku Publishing Ltd

Jan 2011 - Jul 2018 (7 years 6 months)

Oversaw all aspects of newspaper operations, implementing strategic plans for growth. Led a talented team and established strong community relationships through active engagement.