Open to opportunities

Alya Reid

@alyareid

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Aspiring team leader with expertise in customer service and data entry.

Jamaica

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What I'm looking for

I am looking for a role that offers growth opportunities and a supportive team environment.

I am a dedicated professional with a strong foundation in customer service and data entry, seeking to leverage my skills in a dynamic organization. My experience as a Chat, Email, and Voice Agent at Bioprist has honed my abilities in soft sales and customer engagement, allowing me to effectively communicate and resolve client inquiries.

During my tenure at Continuum Global Solution, I further developed my expertise in soft sales and teamwork, contributing to the overall success of the team. I am passionate about personal growth and development, and I am eager to take on a leadership role where I can inspire and guide others while achieving organizational goals.

Experience

Work history, roles, and key accomplishments

Soft Sales Voice Agent

Continuum Global Solution

Oct 2021 - Nov 2021 (1 month)

Served as a Soft Sales Voice Agent, focusing on customer service and soft collections. Enhanced skills in communication and teamwork while achieving sales targets.

Customer Service Soft Sales Teamwork Communication Data Entry

Chat, Email & Voice Agent

Bioprist

Sep 2021 - Oct 2021 (1 month)

Worked as a Chat, Email, and Voice Agent, gaining experience in customer service, soft collections, and soft sales. Developed skills in teamwork and data entry while ensuring customer satisfaction.

Customer Service Soft Sales Data Entry Teamwork Communication

Education

Degrees, certifications, and relevant coursework

Irwin High

Caribbean Advanced Proficiency Examination, Business Studies

2019 - 2021

Focused on Caribbean Advanced Proficiency Examination (CAPE) subjects including Management of Business, Entrepreneurship, Communication Studies, Caribbean Studies, and Tourism.

Irwin High

School Leaving Certificate, General Education

2014 - 2019

Completed Caribbean Secondary Education Certification (CSEC) with subjects including English A, Mathematics, Social Studies, Information Technology, Office Administration, Principles of Business, and Principles of Accounting.