Alya Reid
@alyareid
Aspiring team leader with expertise in customer service and data entry.
What I'm looking for
I am a dedicated professional with a strong foundation in customer service and data entry, seeking to leverage my skills in a dynamic organization. My experience as a Chat, Email, and Voice Agent at Bioprist has honed my abilities in soft sales and customer engagement, allowing me to effectively communicate and resolve client inquiries.
During my tenure at Continuum Global Solution, I further developed my expertise in soft sales and teamwork, contributing to the overall success of the team. I am passionate about personal growth and development, and I am eager to take on a leadership role where I can inspire and guide others while achieving organizational goals.
Experience
Work history, roles, and key accomplishments
Soft Sales Voice Agent
Continuum Global Solution
Oct 2021 - Nov 2021 (1 month)
Served as a Soft Sales Voice Agent, focusing on customer service and soft collections. Enhanced skills in communication and teamwork while achieving sales targets.
Chat, Email & Voice Agent
Bioprist
Sep 2021 - Oct 2021 (1 month)
Worked as a Chat, Email, and Voice Agent, gaining experience in customer service, soft collections, and soft sales. Developed skills in teamwork and data entry while ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Irwin High
Caribbean Advanced Proficiency Examination, Business Studies
2019 - 2021
Focused on Caribbean Advanced Proficiency Examination (CAPE) subjects including Management of Business, Entrepreneurship, Communication Studies, Caribbean Studies, and Tourism.
Irwin High
School Leaving Certificate, General Education
2014 - 2019
Completed Caribbean Secondary Education Certification (CSEC) with subjects including English A, Mathematics, Social Studies, Information Technology, Office Administration, Principles of Business, and Principles of Accounting.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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