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Aly Amr

@alyamr

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I lead client delivery, operations, and cross-functional projects that improve retention, speed, and scale.

Egypt

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What I'm looking for

I'm looking to lead client delivery, operational improvement, and cross-functional projects where I can strengthen relationships, streamline workflows, and improve retention, speed, and scale.

At Kraft Agency, I lead digital strategy and project delivery for AI-powered subscription SEO services, maintaining a 95%+ on-time delivery rate across a full client portfolio.

I designed AI-driven workflows that cut execution time by 30% and scaled content production by 40% without adding headcount. I also lead initiatives across content, operations, and client delivery.

Previously, as a Senior Account Manager at Kraft Agency and Just In Time, I owned client relationships end-to-end, improved retention by 15%, and reduced issue-resolution time by 25% through structured escalation workflows.

At Just In Time, I progressed through account management and operations leadership roles, reducing costs by 20%, increasing delivery capacity by 30%, and improving SLA compliance through better workflows, KPI tracking, and accountability.

Experience

Work history, roles, and key accomplishments

Current

Digital Strategy & Project Manager

Current

Kraft Agency

Jul 2025 - Present (1 year 3 months)

Maintained a 95%+ on-time delivery rate across a full portfolio of clients through structured, proactive coordination. Led cross-functional initiatives spanning content production, operations, and client delivery, and designed AI-driven workflows that cut execution time by 30%.

Project Management Client Delivery Cross functional Leadership AI Workflows Process Improvement Content Production Operations

Senior Account Manager

Kraft Agency

Mar 2023 - Jun 2025 (2 years 3 months)

Owned client relationships and delivery coordination end-to-end, improving retention by 15%. Cut issue resolution time by 25% by introducing structured escalation workflows and improved execution efficiency by 10%.

Customer Relationship Management Customer Retention Escalation Management Process Improvement Cross Functional Collaboration Efficiency

Operations Director

Just In Time

May 2019 - Jan 2022 (2 years 8 months)

Reduced costs by 20% and increased delivery capacity by 30% through operational strategy and execution. Improved team efficiency by 30% by redesigning workflows and implementing KPI tracking, and drove technology adoption initiatives.

Operational Strategy Cost Reduction Workflow Redesign KPI Tracking technology adoption Team Efficiency

Operations Lead

Just In Time

Oct 2017 - Apr 2019 (1 year 6 months)

Strengthened SLA compliance by 22% through improved performance monitoring and escalation processes. Cut delivery delays by 18% through systematic process redesign and root-cause analysis, and increased team productivity by 12%.

SLA Compliance Performance Monitoring Escalation Procedures Process Redesign Root Cause Analysis Team Productivity

Senior Account Manager

Just In Time

Mar 2016 - Sep 2017 (1 year 6 months)

Expanded client portfolio by 25% while strengthening key client relationships. Cut client onboarding time by 30% by standardizing intake and improving cross-team coordination, and increased delivery success rate by 15%.

Client Portfolio Management Client Onboarding Cross team coordination Solution Design Delivery Success

Account Manager

Just In Time

Jan 2015 - Feb 2016 (1 year 1 month)

Built and managed a client portfolio of 20+ accounts. Increased client retention by 20% as the operational liaison between clients and internal teams, and streamlined communication workflows to improve execution efficiency by 10%.

Customer Relationship Management Customer Retention Communication Workflows Operational Liaison Efficiency