nourhan ahmed
@nourhanahmed2
I deliver cross-functional projects and process improvements across EMEA using Agile, Waterfall, and Kanban.
EgyptWhat I'm looking for
At Uber, I lead high-complexity, cross-market delivery requests across EMEA, using Agile and Kanban to prioritize, track, and deliver work through Jira. I also coordinate centralized Waterfall projects, align cross-functional stakeholders, and support product feature launches with clear communications and executive updates.
I've improved operational efficiency through structured intake processes, automation workflows, and stronger collaboration across Operations Leads and Centers of Excellence. Earlier, I resolved incident cases, improved support workflows, created standardized reply templates, and coordinated insurance claim activities.
Experience
Work history, roles, and key accomplishments
Drove high-complexity requests across multiple EMEA markets and languages, leveraging Agile and Kanban methodologies to prioritize, track, and deliver work through Jira. Led end-to-end delivery of centralized projects using the Waterfall methodology, coordinating cross-functional stakeholders and ensuring successful implementation.
Delivered accurate and timely resolution of incident tickets involving driver and rider accidents, altercations, and vehicle-related issues by applying internal support processes and policies. Identified recurring process gaps and partnered with SSA Regional Community Operations Managers to recommend improvements to internal support workflows.
Education
Degrees, certifications, and relevant coursework
Ain Shams University
Bachelor of Laws, Law
Bachelor of Law (LLB) from the English Section at Ain Shams University.
Ain Shams University
Bachelor of Law, Law
Bachelor of Law (LLB) from the English Section at Ain Shams University.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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