Open to opportunities

Narmada Rangaswamy

@narmadarangaswamy

Message

AWS-certified IT service professional delivering reliable cloud and incident management solutions.

Canada

Message

What I'm looking for

I seek roles leveraging cloud and ITSM expertise where I can solve complex incidents, improve processes, and collaborate with cross-functional teams for measurable service improvements.

I am an AWS-certified IT service professional with hands-on experience in cloud technologies, technical support, and incident/change management for enterprise clients in banking and logistics.

I consistently delivered a 99% first-call resolution rate while managing incidents, service requests, and identity/access using ServiceNow and Active Directory, and I automated routine tasks using Perl and Python.

I collaborate effectively with vendors and internal teams, produce service desk performance reports to drive improvement, and bring a pragmatic, process-focused approach to operational maturity and stakeholder communication.

Experience

Work history, roles, and key accomplishments

Consultant

CGI

Jan 2021 - Dec 2022 (1 year 11 months)

Delivered technical support to bank employees across phone, email and chat, maintaining a 99% first-call resolution rate while managing incidents, service requests and identity/access via Active Directory and ServiceNow.

ServiceNow Active Directory Incident Management AWS SQL Python Perl ITSM Reporting

Senior Systems Executive

Cognizant Technology Solutions

Jan 2011 - Dec 2015 (4 years 11 months)

Administered CA SCM and AntHillPro for 20+ applications, managed source-code promotions and automated operational tasks with Perl/Python, contributing to configuration management and IT CMM audits.