Open to opportunities

Althea Joy Alojacin

@altheajoyalojacin

Message

I support e-commerce customers, sales teams, and B2B clients across digital channels.

Philippines

Message

What I'm looking for

I'm looking for a customer support, virtual assistant, or sales support role where I can assist B2B and B2C clients, manage e-commerce operations, maintain accurate records, and build strong customer relationships through phone, email, and chat.

I've supported B2B wholesale and B2C retail operations at BBH, handling chat support, order tracking, refunds, returns, invoicing, inventory, Amazon seller and vendor orders, warranty processing, and back-office reporting.

Across Consio AI, ASK, Avas Flowers, Koala, Anyspaces.com, and ePerformax, I've managed customer conversations by phone, email, and chat; qualified leads through outbound outreach; maintained CRM and account records; and helped customers resolve issues, place orders, and find the right products. I also bring administrative experience organizing files, schedules, documentation, and public records.

Experience

Work history, roles, and key accomplishments

Consultant Officer

BBH

May 2023 - Jun 2026 (3 years 1 month)

Provided customer service chat support for B2B and B2C clients, handling refunds, returns, order management, and inventory support. Performed data entry, report generation, and e-commerce warranty processing.

Customer Service B2B B2C Order Management Inventory Management Data Entry Report Generation Warranty Processes

Administrative Assistant

Myle

Jul 2025 - Jan 2026 (6 months)

Made outbound calls to clients and leads for follow-ups and administrative support. Handled emails, performed data entry, and organized digital files and schedules.

Outbound Calling Email Management Data Entry Record keeping File Organization Scheduling

Sales Support Associate

Consio AI

Mar 2025 - May 2025 (2 months)

Supported B2B sales activities by qualifying leads and conducting outbound outreach for AI solutions. Managed CRM records and collaborated with the sales team to nurture leads.

B2B Sales Lead Qualification Outbound Outreach CRM Sales Support Customer Relationship Management

Customer Service Representative

ASK

Jul 2024 - Jan 2025 (6 months)

Provided phone support for e-commerce customers, assisted with retention and sales through product recommendations. Logged interactions and followed up on cases.

Customer Service Phone Support Retention Sales Product Recommendations Case Management

Customer Service & Sales Representative

Avas Flowers

Mar 2024 - Jun 2024 (3 months)

Handled customer calls, emails, and order inquiries for an e-commerce business. Managed complaint tickets and assisted with sales and order processing.

Customer Service Sales Order Processing Complaint Resolution Email Support Call Handling

Customer Service Representative

Koala

Sep 2023 - Mar 2024 (6 months)

Provided phone support for e-commerce customers, assisted with retention and sales through product recommendations. Logged interactions and followed up on cases.

Customer Service Phone Support Retention Sales Product Recommendations Case Management

Sales Account Manager

Anyspaces.com

Jun 2023 - Aug 2023 (2 months)

Managed and maintained accurate records of confidential customer information, ensuring compliance with data privacy policies. Coordinated with internal teams and supported sales operations.

Account Management Data Privacy Record keeping Sales Support Coordination